Shelbie Jacobs
Centerville
Summary
Compassionate health care professional with proven expertise in venipuncture and patient care at Miami Valley Hospital South. Enhanced patient satisfaction through empathetic communication and meticulous specimen tracking, ensuring timely results. Recognized for maintaining HIPAA compliance while fostering a supportive environment, effectively balancing technical skills with exceptional interpersonal abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
CompuNet Clinical Laboratories
01.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
Server
Cheddar's Scratch Kitchen
09.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Self-motivated, with a strong sense of personal responsibility.
Forklift Operator
DHL
03.2021 - 08.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Customer Service Representative
Assurant Mortgage Solutions
08.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
L Brands, Victoria's Secret
09.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Host
Red Robin
10.2018 - 08.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Warehouse Stocker
Costco Wholesale
09.2016 - 09.2018
- Compared received packages against shipping documents.
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
Sales Associate
American Eagle Outfiters
09.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Phlebotomy
Ohio School of Phlebotomy
Columbus, OH11-2022
Skills
- Venipuncture
- Order of draw
- Patient care
- HIPAA compliance
Certification
- CPR/AED Certification
Timeline
Phlebotomist
CompuNet Clinical Laboratories
01.2023 - Current
Server
Cheddar's Scratch Kitchen
09.2021 - 07.2023
Forklift Operator
DHL
03.2021 - 08.2021
Customer Service Representative
Assurant Mortgage Solutions
08.2020 - 12.2020
Customer Service Representative
L Brands, Victoria's Secret
09.2019 - 05.2020
Host
Red Robin
10.2018 - 08.2019
Warehouse Stocker
Costco Wholesale
09.2016 - 09.2018
Sales Associate
American Eagle Outfiters
09.2015 - 12.2016
Phlebotomy
Ohio School of Phlebotomy
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