Shelbie Lyons
Atlanta,GA
Summary
Compassionate Social Service Worker offering 2-year background supporting clients through crisis intervention, communication and services. Proficient in preparing case study reports, coordinating with community organizations and conducting professional interviews.
Efficient and accommodating professional committed to providing support to those in need.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Foster Care Case Manager
Cherokee County Division of Children & Family
2024.07 - 2024.11
- Monitored foster home compliance with state regulations and conducted regular home visits to ensure safe environments for children placed in care.
- Ensured timely completion of documentation, including case notes, court reports, and treatment plans to maintain compliance with state regulations.
- Enhanced family stability by conducting comprehensive assessments and developing individualized service plans.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Strengthened child-parent relationships through facilitating supervised visitations and providing support during reunification processes.
- Developed strong rapport with clients, maintaining regular communication and offering guidance throughout their time in the foster care system.
Social Service Specialist 1
Mississippi Department Of Child Protection Services
2022.06 - 2024.06
- Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement personnel.
- Maintained confidentiality while communicating with various stakeholders involved in child protective cases.
- Collaborated with multidisciplinary teams to ensure comprehensive assessments and intervention plans for children at risk.
- Developed culturally sensitive approaches when working with diverse populations in order to better understand family dynamics and values.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.
Paid Intern
Planters Bank
2018.05 - 2019.01
- Completed various clerical duties such as maintaining memos, organizing documents and faxing.
- Analyzed problems and worked with teams to develop solutions.
- Sorted, organized and maintained files.
- Compiled and coordinated materials necessary for routine business transactions.
Crew Member
Wendy's Restaurant
2016.03 - 2017.05
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Bachelor Of Science - Social Work
University of Mississippi
Oxford12.2021
Skills
- Effective Communication
- Adaptability and Flexibility
- Active Listening
- Written and verbal communication
- Relationship Building
- Client Needs Assessments
- Interpersonal Skills
- Interviewing skills
- Collaborative Problem-Solving
- Professional boundaries
- Multidisciplinary Teamwork
- Court Proceedings
- Child Advocacy
Certification
CPR/BLS Certification
Expires, 2025
Timeline
Foster Care Case Manager
Cherokee County Division of Children & Family
2024.07 - 2024.11
Social Service Specialist 1
Mississippi Department Of Child Protection Services
2022.06 - 2024.06
Paid Intern
Planters Bank
2018.05 - 2019.01
Crew Member
Wendy's Restaurant
2016.03 - 2017.05
Bachelor Of Science - Social Work
University of Mississippi