Shelbie Michel
Cottonport,LA
Summary
Efficient Ward Clerk skilled in patient scheduling, record management, and maintaining confidentiality. Supports medical teams and enhances operational efficiency in fast-paced healthcare environments. Strong organizational abilities and effective multitasking ensure timely and accurate clerical support.
Overview
4
4
years of professional experience
Work History
Ward Clerk
Riviere de Soleil
Mansura, Louisiana
02.2026 - Current
- Coordinated appointment scheduling and optimized patient flow to improve operational efficiency.
- Supported healthcare staff with administrative tasks and facilitated patient communications to enhance service delivery.
- Answered phone calls and provided information to patients and visitors.
- Greeted visitors at reception and provided assistance and information to ensure a welcoming experience.
- Collaborated with medical team to support daily operational needs.
- Maintained cleanliness and organization of reception and waiting areas.
- Handled confidential documents following privacy regulations and protocols.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
Ward Clerk
Avoyelles Hospital
Marksville, Louisiana
12.2024 - 01.2026
- Processed patient admissions and verified insurance information efficiently.
- Verified insurance eligibility for incoming patients prior to admission.
- Managed patient records and ensured accuracy of information in the system.
- Managed patient payments in person and through phone or mail to ensure timely processing and accuracy.
- Supported healthcare staff with administrative tasks and facilitated patient communications to enhance workflow.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Streamlined filing system for medical records and documents to ensure easy access and retrieval.
Receptionist
Chenevert Family Care Clinic
Cheneyville, Louisiana
05.2022 - 11.2024
- Greeted patients warmly, fostering a positive clinic atmosphere.
- Scheduled appointments efficiently using electronic health record system.
- Managed patient check-in and check-out processes for smooth operations.
- Answered phone calls promptly, efficiently directing inquiries to appropriate staff members.
- Maintained patient confidentiality while handling sensitive information securely.
- Organized medical records, ensuring accuracy in data entry to support effective patient care.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Welcomed visitors at front desk and provided them with assistance.
Education
GED -
Youth Challenge Program
Carville, LA09-2017
Skills
- Patient admissions processing
- Patient scheduling
- Insurance verification
- Medical record management
- Data management
- Document confidentiality
- HIPAA compliance
- Healthcare administration
- Paperwork coordination
- Communication skills
- Patient assistance
Timeline
Ward Clerk
Riviere de Soleil
02.2026 - Current
Ward Clerk
Avoyelles Hospital
12.2024 - 01.2026
Receptionist
Chenevert Family Care Clinic
05.2022 - 11.2024
GED -
Youth Challenge Program