Shelbie Purvis
Toledo,OR
Summary
Dedicated professional with experience in hospitality and team leadership. Known for exceptional attention to detail and strong problem-solving abilities, consistently ensuring high-quality service and a positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
The Thirsty Fisherman
Toledo, OR
06.2022 - Current
- Prepared and served high-quality coffee beverages, ensuring consistency in taste and presentation.
- Operated espresso machines and brewing equipment, maintaining cleanliness and functionality.
- Assisted customers with selection, providing knowledgeable recommendations on menu offerings.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed inventory levels of coffee beans and supplies, placing orders as needed to ensure availability.
- Collaborated with team members to enhance service efficiency during peak hours.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Implemented daily cleaning procedures to uphold health and safety regulations in the café environment.
- Controlled line and crowd with quick, efficient service.
Dental Sterilization Technician
Doug Chadwick Dds
Newport, OR
06.2023 - 06.2024
- Managed sterilization processes for dental instruments, ensuring compliance with safety protocols.
- Conducted routine maintenance and quality checks on sterilization equipment to maintain optimal functionality.
- Trained new staff on sterilization procedures and safety standards to enhance team efficiency.
- Implemented improved workflows for instrument processing, reducing turnaround time significantly.
- Collaborated with dental teams to ensure timely availability of sterile instruments for patient procedures.
- Reduced risk of cross-contamination by meticulously cleaning and disinfecting dental tools, trays, and equipment.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
Shift Supervisor
Dairy Queen Grill & Chill
Toledo, OR
12.2021 - 11.2022
- Processed customer orders efficiently to ensure timely service and satisfaction.
- Maintained cleanliness and organization of service area to enhance operational efficiency.
- Assisted in training new staff on proper procedures and customer service techniques.
- Developed knowledge of menu items to provide informed recommendations to customers.
- Collaborated with team members to streamline workflow during peak hours for improved service speed.
- Processed cash, check and credit card payments.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Stocked counters, display refrigerators, salad bar and steam table to meet menu and display requirements.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency in daily tasks.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Supervised daily operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored new employees on operational procedures and customer service excellence.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier
Sub Zero Swirl
Newport, OR
06.2019 - 11.2021
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted customers with product selection and provided recommendations based on preferences.
- Trained new hires on operational procedures and customer service standards.
- Handled cash, credit, and refunds efficiently while adhering to company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Toledo JR/Senior High
Toledo, OR06-2002
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Team player
- Order taking
- Cash register operation
- Safe food handling
- Beverage preparation
- Food preparation
Certification
Food Handlers card
Timeline
Dental Sterilization Technician
Doug Chadwick Dds
06.2023 - 06.2024
Barista
The Thirsty Fisherman
06.2022 - Current
Shift Supervisor
Dairy Queen Grill & Chill
12.2021 - 11.2022
Cashier
Sub Zero Swirl
06.2019 - 11.2021
High School Diploma -
Toledo JR/Senior High