Shelby Alcorn
Puyallup,WA
Summary
Dynamic and customer-focused professional with extensive experience in service roles, including at Starbucks. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Skilled in cash handling and maintaining cleanliness, ensuring compliance with safety standards. A fast learner dedicated to continuous improvement and training others for success.
Overview
12
12
years of professional experience
Work History
Janitor
Alutiiq
01.2024 - 10.2025
- Maintained cleanliness and sanitation of restrooms to ensure everything is up to government standards.
- Maintained clean and comfortable environments in government buildings by vacuuming, mopping, and sweeping.
- Emptied trash cans to keep the building clean and free of germs.
Team Member
Ridgecrest Cinemas
06.2022 - 01.2024
- Collaborated with team members to ensure seamless operations during peak hours.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Assisted customers with inquiries regarding showtimes and seating options, enhancing overall experience.
Barista
Starbucks
07.2020 - 05.2022
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Operated espresso machines and brewing equipment, ensuring quality beverage preparation.
- Trained new baristas on menu items, customer service techniques, and operational standards.
- Maintained cleanliness and organization of workstations to promote efficiency and safety.
Crew Trainer
McDonald's
12.2016 - 07.2020
- Trained new crew members on operational procedures and customer service standards.
- Ensured adherence to food safety protocols and cleanliness guidelines.
Crew Member
McDonald's
03.2014 - 12.2016
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Burroughs High School
Ridgecrest, CASkills
- Cleaning expertise
- Customer service-focused
- Fast Learner
- Teamwork and collaboration
- Cash handling
- Willingness to learn
Timeline
Janitor
Alutiiq
01.2024 - 10.2025
Team Member
Ridgecrest Cinemas
06.2022 - 01.2024
Barista
Starbucks
07.2020 - 05.2022
Crew Trainer
McDonald's
12.2016 - 07.2020
Crew Member
McDonald's
03.2014 - 12.2016
High School Diploma -
Burroughs High School