Shelby Anderson
Tulsa,OK
Summary
Proven track record in enhancing student enrollment rates at Miller Motte College through strategic marketing and personalized recruitment strategies. Demonstrates exceptional interpersonal skills and a deep understanding of higher education dynamics. Excelled in problem-solving and attention to detail, significantly improving customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Senior Admissions Representative
Miller Motte College
3801 South Sheridan Road, Tulsa, OK 74145
02.2023 - Current
- Served as a mentor to new Admissions Representatives, sharing best practices and offering guidance on effective recruiting strategies.
- Collaborated with various departments to ensure smooth transitions for incoming students, promoting retention and success.
- Took in-bound calls from prospective students and answered wide range of questions with knowledgeable assistance.
- Met or exceeded individual recruitment goals each year by developing tailored strategies based on market research and trends analysis.
- Increased enrollment rates by efficiently managing and tracking prospective student inquiries.
- Established an efficient workflow for handling application materials, reducing processing time and errors while increasing productivity.
- Delivered exceptional customer service to prospective students, addressing questions or concerns promptly and professionally.
- Actively participated in professional development opportunities to stay current on industry best practices and enhance expertise as an Admissions Representative.
Technical Support Representative and Recruiter
AT&T
15901 E Skelley Drive, Tulsa, OK 74116
04.2020 - 02.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Supervisor
Temecula Recycling
27635 Diaz Road, Temecula, CA 92590
07.2010 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Business Administration - Business Administration And Management
Miller Motte College
Online08.2025
Skills
- Higher Education Knowledge
- Marketing knowledge
- Excellent interpersonal skills
- Student Recruiting
- Report Generation
- Problem solving
- Appointment Setting
- Institutional policies
- Attention to detail
Timeline
Senior Admissions Representative
Miller Motte College
02.2023 - Current
Technical Support Representative and Recruiter
AT&T
04.2020 - 02.2023
Supervisor
Temecula Recycling
07.2010 - 03.2020
Bachelor of Business Administration - Business Administration And Management
Miller Motte College