Shelby Anderson
Tulsa,OK
Summary
Proven track record in enhancing student enrollment rates at Miller Motte College through strategic marketing and personalized recruitment strategies. Demonstrates exceptional interpersonal skills and a deep understanding of higher education dynamics. Excelled in problem-solving and attention to detail, significantly improving customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Senior Admissions Representative
Miller Motte College
02.2023 - Current
- Served as a mentor to new Admissions Representatives, sharing best practices and offering guidance on effective recruiting strategies.
- Collaborated with various departments to ensure smooth transitions for incoming students, promoting retention and success.
- Took in-bound calls from prospective students and answered wide range of questions with knowledgeable assistance.
- Met or exceeded individual recruitment goals each year by developing tailored strategies based on market research and trends analysis.
- Increased enrollment rates by efficiently managing and tracking prospective student inquiries.
- Established an efficient workflow for handling application materials, reducing processing time and errors while increasing productivity.
- Delivered exceptional customer service to prospective students, addressing questions or concerns promptly and professionally.
- Actively participated in professional development opportunities to stay current on industry best practices and enhance expertise as an Admissions Representative.
Technical Support Representative and Recruiter
AT&T
04.2020 - 02.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Supervisor
Temecula Recycling
07.2010 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Business Administration - Business Administration And Management
Miller Motte College
Online08.2025
Skills
- Higher Education Knowledge
- Marketing knowledge
- Excellent interpersonal skills
- Student Recruiting
- Report Generation
- Problem solving
- Appointment Setting
- Institutional policies
- Attention to detail
Timeline
Senior Admissions Representative
Miller Motte College
02.2023 - Current
Technical Support Representative and Recruiter
AT&T
04.2020 - 02.2023
Supervisor
Temecula Recycling
07.2010 - 03.2020
Bachelor of Business Administration - Business Administration And Management
Miller Motte College
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