Patrick Mudd
Montgomery,WV
Summary
Driven by a results-focused approach, I enhanced customer satisfaction and boosted conversion rates at Montgomery General Hospital through exceptional customer service and effective problem-solving. Skilled in benefits verification and possessing strong interpersonal abilities, I consistently met quality standards, showcasing my leadership qualities and dedication to excellence. Professional and poised Admissions Representative with [Number] years of experience representing universities and colleges. Knowledgeable about all programs, degree options and courses offered. Expert at assisting potential students find most suitable programs. Adaptable and friendly with excellent time-management skills. Outgoing Admissions Representatives with [Number] years of experience and knack for conducting orientation programs and welcoming new students. Skilled at evaluating applications, assisting in financial aid process and leading campus tours for groups of up to [Number].
Overview
2
2
years of professional experience
Work History
Admissions Representative
Montgomery General Hospital
11.2023 - Current
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
- Reviewed admissions applications to check students' eligibility for acceptance.
Call Center Representative
IBEX Global
01.2022 - 04.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
High School Diploma -
Fayette Institute of Technology
Oak Hill, WV03.2023
Associate of Arts - HVAC Installation And Repair
Fayette Institute of Technology
Oak Hill, WV02.2023
Skills
- Leadership Qualities
- Excellent interpersonal skills
- Higher Education Knowledge
- Ethics and integrity
- Policy understanding
- Networking abilities
- Benefits Verification
- Customer Service
- Problem-Solving
- Knowledge of financial aid
- Creative Thinking
- Active Listening
- Detail Oriented
MUSIC SPORTS
I LIKE TO INDULGE IN THE PROCESS OF MAKING MUSIC AND PLAYING BASLETBALL
Timeline
Admissions Representative
Montgomery General Hospital
11.2023 - Current
Call Center Representative
IBEX Global
01.2022 - 04.2023
High School Diploma -
Fayette Institute of Technology
Associate of Arts - HVAC Installation And Repair
Fayette Institute of Technology
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