Jessica Martinez

Facilitated patient admissions for cardiovascular outpatient procedures. Provided training for new hire employees in department. Executed opening and closing procedures.

• Managed daily operations, ensuring efficient service and customer satisfaction.
• Coordinated staff schedules, optimizing workforce allocation for peak hours.
• Trained new employees on service standards and operational procedures.
• Monitored inventory levels, facilitating timely restocking of supplies.
• Resolved customer inquiries and complaints to enhance dining experience.
• Assisted in developing promotional strategies to increase customer engagement.
• Maintained cleanliness and organization of front-of-house areas for optimal presentation.
• Ensured compliance with health and safety regulations within the front end area, protecting both employees and customers alike.
• Trained and mentored front-end team members, resulting in increased productivity and job satisfaction.

• Processed invoices and payment receipts to ensure timely collections.
• Reconciled customer accounts to maintain accuracy in financial records.
• Assisted in resolving billing discrepancies through effective communication with clients.
• Generated weekly aging reports to monitor outstanding receivables efficiently.
• Utilized accounting software for tracking payments and managing account balances.