SHELBY BARNES
Ascension Sacred Heart
Pensacola,USA
13
years of professional experience
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Work History
Insurance Billing Clerk
2 Years 5 Months- Verifying patients insurance plans and coverage and updating records accordingly.
- Understanding of EOBs, CPT/HCPCS codes, ICD codes, deductibles, copays, and coinsurance.
- Review patient accounts, insurance information, and billing records for accuracy.
- Reviewing and preparing claims to be submitted to patients insurance company.
- Post insurance payments, adjustments, and explanations of benefits (EOBs).
- Contact insurance companies regarding claim status, payment issues, and outstanding balances.
- Maintain patient confidentiality and follow HIPAA and other applicable regulations.
Sterile Processing Technician
6 Years 2 Months- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment
- Inspecting instruments and equipment for signs of damage and wear and tear
- Unpacking, checking and stocking new equipment, instruments and devices
- Delivering equipment and supplies to all areas of the facility
- Responding to emergency supply requests during surgical procedures
- Maintaining accurate records of when items undergo sterilization
- Monitoring temperature and humidity conditions within storage areas.
Server
9 Months- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike
- Worked with POS system to place orders, manage bills, and handle complimentary items
Server
11 Months- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
Bartender and Server
1 Year- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Host
11 Months- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Enhanced customer satisfaction by providing efficient and accurate order processing for to-go orders.
Server
3 Years 1 Month- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Handled cash transactions accurately, contributing to balanced daily financial reports
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike
- Worked with POS system to place orders, manage bills, and handle complimentary items
Education
Diploma
Skills
Word (10+ years)
Powerpoint (10+ years)
Attention to Detail
Customer Service
Problem Solving
Team Collaboration
Documentation and Reporting
HIPAA compliance
Insurance verification
Medical terminology
Timeline
Insurance Billing Clerk
Terrezza Optical
03.2024 - CurrentRead More
Sterile Processing Technician
Ascension Sacred Heart
06.2020 - CurrentRead More
Server
Steak ’n shake
09.2019 - 06.2020Read More
Server
Shaggy’s Bar & Grill
09.2018 - 08.2019Read More
Bartender and Server
Dylan’s Candy Bar
08.2017 - 08.2018Read More
Host
Brunch
02.2017 - 01.2018Read More
Server
Steak ’n Shake
01.2014 - 02.2017Read More
Escambia High School
Diploma
Read More