Shelby Barrett

Working in a fast-paced business environment managing a high-volume accounts receivable portfolio. Responsible for supporting customers and internal teams by handling billing inquiries, processing payments, resolving account discrepancies, and ensuring timely collections. Utilize multiple ERP systems and Microsoft Excel to generate reports, track account activity, and improve workflow efficiency while maintaining strong customer relationships and reducing delinquency.

Provided customer support within a municipal utility department, managing billing operations and assisting residents with account inquiries, payment options, and service-related requests. Processed monthly utility billings, handled account adjustments and refunds, and managed collections activities including returned payments and shut-off notices while ensuring accuracy and compliance with city procedures.

Led daily operations of a financial services retail location, overseeing customer accounts, loan processing, and regulatory compliance. Managed cash handling, deposits, and audit performance while driving customer growth through relationship building and referral partnerships. Supervised staff, ensured accurate documentation, and maintained high standards of service, organization, and operational efficiency.