Dynamic associate with a solid foundation in customer service and inventory management. Recognized for strong teamwork and adaptability, consistently meeting goals and improving processes to enhance operational efficiency and customer experience.
Overview
5
5
years of professional experience
Work History
Receiving Associate
Theisens Home Farm & Auto
Dubuque, IA
07.2025 - Current
Received and inspected incoming shipments for quality and accuracy
Organized and maintained inventory levels on receiving dock
Utilized barcode scanners to track product movement in warehouse
Collaborated with team members to streamline receiving processes
Unloaded pallets and deliveries and organized products in warehouse.
Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Sales Associate/Cashier
Kwik Trip
Cuba City, WI
09.2024 - 07.2025
Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
Maintained store cleanliness and organization, promoting a welcoming environment for shoppers.
Stocked shelves with merchandise, optimizing product placement for better visibility and sales.
Collaborated with team members to meet daily sales goals and improve service quality.
Processed transactions efficiently using point-of-sale systems, ensuring accurate financial handling.
Adapted quickly to new promotions and product knowledge, increasing customer satisfaction and sales potential.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Assistant Manager
Dollar Tree
Platteville, WI
09.2023 - 09.2024
Supervised daily operations, ensuring compliance with company policies and procedures.
Trained and mentored team members on customer service best practices and store protocols.
Managed inventory levels, conducting regular stock assessments to minimize shrinkage.
Implemented merchandising strategies to enhance product visibility and sales performance.
Assisted in scheduling staff shifts, optimizing coverage during peak hours for improved service.
Developed strong working relationships with staff, fostering a positive work environment.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Maintenance/Custodial Associate
St. Johns Lutheran Church & School
Mattoon, IL
05.2021 - 05.2023
Janitorial duties such as sweeping, mopping, and maintaining cleanliness for students and staff.
Assembled and programmed items for staff such as whiteboards, tables, projectors and security systems.
Performed facility inspections to identify areas needing repair or improvement.
Trained new staff on maintenance procedures and safety practices.
Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.