Shelby Berry
Lawrence
Summary
Entry-level dental assistant candidate with a solid foundation in customer service and sales. Possesses strong communication and organizational skills, focused on delivering exceptional patient care. Recently completed an associate’s degree in science and eager to gain practical experience in a dental environment. Demonstrates reliability and a commitment to enhancing patient experiences while supporting dental teams. I currently live in Kansas, but I am relocating to Muncie, Indiana.
Overview
8
8
years of professional experience
Work History
Sales Advisor
Best Buy
Lawrence
08.2024 - Current
- Identified customer needs to recommend suitable electronics and technology solutions.
- Delivered informative product demonstrations, detailing features, pricing, and warranties.
- Ensured high customer satisfaction through effective communication and problem resolution.
- Accurately processed transactions while supporting store operations, including inventory management and merchandising.
Customer Service Specialist
The Home Depot
Lawrence
09.2019 - 01.2024
- Promote company loyalty programs, credit cards, and warranty sales.
- Provide excellent customer service to each and every customer.
- Dedicated trainer for incoming associates on store processes and expectations.
- Uphold company standards for merchandise presentation.
- Provide service as primary customer service provider of front end.
- Scan and bag all items accurately.
- Consistent top performer with multiple Homer Awards for exceeding role expectations, along with multiple individual associate of the month recognition.
- Successfully cross trained throughout the store to better assist customers outside of my area of responsibility.
- Recommended products and services to customers depending on their needs; generating weekly sale leads.
Guest Service Attendant
Target
Garden City
10.2018 - 01.2019
- Promote company programs such as the Target Circle, the Target RedCard, and warranty sales.
- Provide excellent customer service to each and every customer.
- Dedicated trainer for incoming associates on store processes and expectations.
- Uphold company standards for merchandise presentation.
- Oversee front end functions. Provide support and overrides for front line associates to deliver outstanding customer service.
- Scan and bag all items accurately.
Customer Service Specialist
DICK'S Sporting Goods
Garden City
08.2017 - 11.2018
- Promote company programs such as scorecard, credit cards, and warranty sales.
- Provide excellent customer service to each and every customer.
- Dedicated trainer for incoming associates on store processes and expectations.
- Uphold company standards for merchandise presentation.
- Oversee front end functions. Provide support and overrides for front line associates to deliver outstanding customer service.
- Scan and bag all items accurately.
- Drove highest loyalty metrics in the district.
- I was a key player on a team that tuned operation store metrics from 586 to top 40 in the company.
Education
Associate of Science - General Science
Johnson County Community College
Overland Park, KS12-2025
High School -
Garden City High School
Garden City05.2017
Skills
- Active listening
- Conflict resolution
- Effective communication
- Decision making
- Adaptability
- Problem solving
- Empathy
- Multitasking
- Time management
- Attention to detail
- Eagerness to learn
- Receptiveness to feedback
- Tech proficiency
Timeline
Sales Advisor
Best Buy
08.2024 - Current
Customer Service Specialist
The Home Depot
09.2019 - 01.2024
Guest Service Attendant
Target
10.2018 - 01.2019
Customer Service Specialist
DICK'S Sporting Goods
08.2017 - 11.2018
Associate of Science - General Science
Johnson County Community College
High School -
Garden City High School