Shelby Black
Altamonte Springs,FL
Summary
I am a hardworking individual. I much prefer working outside with my hands than sitting in an office. I am proficient in computer systems as well as tools and maintenance equipment. I have training in supply and tool rooms, company vehicles and their maintenance along with excellent customer service skills. Working at my previous jobs has taught me how to problem solve, maintain a professional attitude and to put the customer first. I am a quick learner and always striving to learn more. I want to excel at everything that I do and I would be a great asset to any team.
Overview
3
3
years of professional experience
Work History
Water Meter Technician
City Of Brooksville
07.2022 - 02.2023
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Educated customers to provide information on energy conservation techniques.
- Performed monthly meter tests to determine functionality and reliability.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Repaired non-functioning meters and tested to verify operational status.
Stock Clerk
Publix Super Markets Inc
11.2021 - 06.2022
- Placed special customer orders for custom or special order merchandise.
- Completed physical inventory counts each month.
- Maintained stockroom records and generated reports for management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained effective team member communication.
Barista
Riverside Adventure Company
08.2020 - 11.2021
- Promoted additional items with beverages, increasing store sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Associate of Science - Nursing
Pasco Hernando State College
Brooksville05.2024
High School Diploma -
Hernando High School
Brooksville, FL05.2012
Skills
- Safety Meetings
- Hand Tools
- Repairing Cracks
- Accurate Recordkeeping
- Equipment Oversight
- Customer Needs Assessments
- Customer Satisfaction
- Equipment Safety
- Safety Procedures
- Repair Procedures
- Outbound Calls
- Clear and Professional Communication
- Corporate Policies and Procedures
- Equipment Maintenance
- Onsite Visits
- Maintaining Clean Work Areas
Languages
Spanish
Limited Working
Timeline
Water Meter Technician
City Of Brooksville
07.2022 - 02.2023
Stock Clerk
Publix Super Markets Inc
11.2021 - 06.2022
Barista
Riverside Adventure Company
08.2020 - 11.2021
Associate of Science - Nursing
Pasco Hernando State College
High School Diploma -
Hernando High School
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