Sierra Bowman
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
City Of Brooksville, Florida
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Associate
Lowes
09.2020 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
JW Mitchell High School
New Port Richey, FL05.2018
Skills
- Account Management
- Customer Service
- Microsoft Excel
- Microsoft Word
- Credit Card Payment Processing
- Clerical Support
- Managing Multiple Tasks
- Conflict Resolution
- POS Systems Expertise
- Spreadsheets
- Customer Relations
- Order Fulfillment
- Retail Sales Customer Service
- Critical Thinking
Timeline
Customer Service Representative
City Of Brooksville, Florida
11.2022 - Current
Customer Service Associate
Lowes
09.2020 - 08.2022
High School Diploma -
JW Mitchell High School
Similar Profiles
Sheldon KautzSheldon Kautz
Wastewater Plant Operator at City Of BrooksvilleWastewater Plant Operator at City Of Brooksville
Shelby BlackShelby Black
Water Meter Technician at City Of BrooksvilleWater Meter Technician at City Of Brooksville
Brian WebsterBrian Webster
Police Officer at City Of BrooksvillePolice Officer at City Of Brooksville