Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelby Blackmon

MWC

Summary

Dynamic professional with a proven track record at Lyft, excelling in route planning and customer service. Adept at navigating complex situations and enhancing passenger experiences through effective communication and problem-solving. Committed to maintaining high standards of vehicle functionality while ensuring timely and safe transportation.

Overview

8
8
years of professional experience

Work History

Driver

Lyft
Oklahoma City
01.2026 - Current
  • Navigated city routes to ensure timely and safe transportation for passengers.
  • Pick up customers and take them to their destinations.
  • Coordinated ride requests through Lyft's driver app to optimize trip efficiency.
  • Adapted to changing traffic conditions while following safety regulations and protocols.
  • Assisted passengers with luggage and provided support for individuals with disabilities.
  • Conducted regular inspections and maintenance to uphold vehicle cleanliness and functionality.

Phone Representative

Premium Retail
Oklahoma City
03.2026 - 04.2026
  • Sold phones and discussed phone plans to identify best fit for customers, processed transactions, and assisted Walmart associates with checkouts.
  • Identified potential sales opportunities through effective probing techniques during customer interactions.
  • Provided exceptional customer service through effective communication and active listening.
  • Resolved customer inquiries using company protocols and knowledge base resources.
  • Maintained product knowledge to effectively assist customers with their needs.

Student Recruiter

OCCC
11.2017 - 04.2019
  • Guided prospective students through application and enrollment processes, facilitating their transition to higher education.
  • Executed outreach to diverse student populations, enhancing recruitment initiatives.
  • Organized recruitment events and informational sessions on campus.
  • Addressed inquiries from potential students via email and phone, ensuring timely and informative responses.
  • Analyzed recruitment data to improve strategies and outreach efforts.

Education

diploma - basic

OCCC
Oklahoma City, OK
05-2020

Some College (No Degree) - Phlebotomy

Metro Tech
Oklahoma City, OK

Skills

  • Route planning
  • GPS navigation
  • Vehicle maintenance
  • Troubleshooting
  • Planning
  • Teamwork and collaboration
  • Problem solving
  • Critical thinking
  • Decision-making
  • Attention to detail
  • Customer service
  • Teamwork and collaboration
  • Communication
  • Client communication
  • Active listening
  • Conflict resolution
  • Conflict resolution

References

Brittney Williams, (405) 922-9036

Timeline

Phone Representative

Premium Retail
03.2026 - 04.2026

Driver

Lyft
01.2026 - Current

Student Recruiter

OCCC
11.2017 - 04.2019

diploma - basic

OCCC

Some College (No Degree) - Phlebotomy

Metro Tech
Shelby Blackmon