Shelby Blackmon
MWC
Summary
Dynamic professional with a proven track record at Lyft, excelling in route planning and customer service. Adept at navigating complex situations and enhancing passenger experiences through effective communication and problem-solving. Committed to maintaining high standards of vehicle functionality while ensuring timely and safe transportation.
Overview
8
8
years of professional experience
Work History
Driver
Lyft
Oklahoma City
01.2026 - Current
- Navigated city routes to ensure timely and safe transportation for passengers.
- Pick up customers and take them to their destinations.
- Coordinated ride requests through Lyft's driver app to optimize trip efficiency.
- Adapted to changing traffic conditions while following safety regulations and protocols.
- Assisted passengers with luggage and provided support for individuals with disabilities.
- Conducted regular inspections and maintenance to uphold vehicle cleanliness and functionality.
Phone Representative
Premium Retail
Oklahoma City
03.2026 - 04.2026
- Sold phones and discussed phone plans to identify best fit for customers, processed transactions, and assisted Walmart associates with checkouts.
- Identified potential sales opportunities through effective probing techniques during customer interactions.
- Provided exceptional customer service through effective communication and active listening.
- Resolved customer inquiries using company protocols and knowledge base resources.
- Maintained product knowledge to effectively assist customers with their needs.
Student Recruiter
OCCC
11.2017 - 04.2019
- Guided prospective students through application and enrollment processes, facilitating their transition to higher education.
- Executed outreach to diverse student populations, enhancing recruitment initiatives.
- Organized recruitment events and informational sessions on campus.
- Addressed inquiries from potential students via email and phone, ensuring timely and informative responses.
- Analyzed recruitment data to improve strategies and outreach efforts.
Education
diploma - basic
OCCC
Oklahoma City, OK05-2020
Some College (No Degree) - Phlebotomy
Metro Tech
Oklahoma City, OKSkills
- Route planning
- GPS navigation
- Vehicle maintenance
- Troubleshooting
- Planning
- Teamwork and collaboration
- Problem solving
- Critical thinking
- Decision-making
- Attention to detail
- Customer service
- Teamwork and collaboration
- Communication
- Client communication
- Active listening
- Conflict resolution
- Conflict resolution
References
Brittney Williams, (405) 922-9036
Timeline
Phone Representative
Premium Retail
03.2026 - 04.2026
Driver
Lyft
01.2026 - Current
Student Recruiter
OCCC
11.2017 - 04.2019
diploma - basic
OCCC
Some College (No Degree) - Phlebotomy
Metro Tech