Shelby Blackstock
Tempe,AZ
Summary
Results-driven professional with a strong background in customer service and team leadership. Proven ability to resolve conflicts and enhance customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Crew Chief
McDonald's
Gilbert, Arizona
02.2022 - Current
- Trained new crew members on operational procedures and customer service skills.
- Ensured adherence to company standards by supervising daily operations.
- Resolved customer complaints to enhance overall satisfaction and build loyalty.
- Maintained a clean workspace while enforcing safety protocols for staff and customers.
Assistant Manager
Little Caesars Pizza
Gilbert, Arizona
04.2021 - 02.2022
- Assisted in managing daily operations for fast-paced pizza restaurant.
- Managed customer service inquiries and complaints in a timely manner.
- Handled customer inquiries and resolved complaints promptly and effectively.
- Ensured compliance with food safety and sanitation regulations consistently.
- Oversaw cash handling procedures and maintained accurate financial records.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Campo Verde
Gilbert, AZ05-2019
Skills
- Operational compliance
- Financial management
- Customer service
- Employee training
- Team leadership
- Conflict resolution
- Time management
- Effective communication
- Adaptability to change
- Problem solving
Timeline
Crew Chief
McDonald's
02.2022 - Current
Assistant Manager
Little Caesars Pizza
04.2021 - 02.2022
High School Diploma -
Campo Verde