Overview
Work History
Education
Skills
Timeline
Generic

Shelby Blietz

Portland,OR

Overview

2
2
years of professional experience

Work History

Lead Front Desk Coordinator

New Vintage Beauty Lounge
04.2023 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collected monetary deposits, fees, and payments and deposited them accordingly.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved customer problems and complaints.
  • Packing and shipping all online orders made on our online store.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Ran our social media accounts, (Facebook, Instagram, TikTok) for the entirety of my time at New Vintage Beauty Lounge.
  • Took professional photos of clients and products and uploaded/edited them accordingly.
  • Checking our inventory weekly and making sure it is up to date.
  • Cleaning the entire salon and keeping up with daily tasks.

Full Time Sales Advisor

H&M Hennes & Mauritz
03.2022 - 04.2023
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Adapted to and remained flexible in changing, fast-paced working environment.
  • Trained all new hires and set them up for success.
  • Processing the garments in a timely manner to reach the sales floor.
  • Responsible for maintaining a clean sales floor and returning garments to their places.
  • Informed all customers of special sales and events.
  • Working 8 hour days, 40 hours a week.
  • Worked with management teams to develop annual sales plans, goals, and targets.
  • Developed and implemented sales strategies to increase profits.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Hostess / Sales

Maui Brewing CO.
10.2021 - 03.2022
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Customer service and deescalation
  • Restocking our shop and keeping track of inventory
  • Helped FOH team members and trained new hires
  • Engagement with guests to keep morale high

Hostess

Longhis
08.2021 - 11.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Promoted business loyalty by fostering positive customer relationships.

Education

High School Diploma -

H.P Baldwin High School
Wailuku, HI
05.2020

Skills

  • Guest Relations
  • Credit and Cash Payments
  • Administrative Support
  • Hospitality Best Practices
  • Oral and Written Communications
  • Administrative Skills
  • Listening Skills
  • Conflict Management
  • Front Desk Management
  • Mail and Packages
  • Customer Service
  • Problem-Solving Skills

Timeline

Lead Front Desk Coordinator

New Vintage Beauty Lounge
04.2023 - Current

Full Time Sales Advisor

H&M Hennes & Mauritz
03.2022 - 04.2023

Hostess / Sales

Maui Brewing CO.
10.2021 - 03.2022

Hostess

Longhis
08.2021 - 11.2021

High School Diploma -

H.P Baldwin High School

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Shelby Blietz