Shelby Carpenter
EVERETT
Summary
Dynamic fitness instructor and certified lifeguard with proven leadership and emergency response skills at Team Fitness and YMCA Mukilteo. Recognized for enhancing patron safety and satisfaction through effective communication and problem-solving. Committed to fostering a supportive environment while delivering exceptional training programs and maintaining high standards in facility cleanliness and safety.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lifeguard
YMCA Mukilteo
09.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
House Cleaner
Mrs Clean
08.2013 - 03.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Sorted, laundered and put away various laundry items.
Fitness Instructor/Personal Trainer
Team Fitness
10.2009 - 08.2013
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Led team-building exercises for gym staff to foster collaborative and supportive work environment.
Education
Basic Studies
Everett High
Everett, WA06-1998
Skills
- Effective communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- First aid
- Patience and empathy
- Physical fitness
- Team collaboration
- CPR and AED training
- Adaptability in emergencies
- Public safety
- Team bonding
- Emergency response
- Water rescue techniques
- Pool maintenance
- Patron support
Accomplishments
- Improved customer satisfaction by resolving issues in a timely manner.
- Consistently achieve deadlines and optimize workflow through efficient team collaboration.
Certification
- First Aid/CPR Certified
Languages
Spanish
Elementary
Timeline
Lifeguard
YMCA Mukilteo
09.2023 - Current
House Cleaner
Mrs Clean
08.2013 - 03.2022
Fitness Instructor/Personal Trainer
Team Fitness
10.2009 - 08.2013
Basic Studies
Everett High
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