Shelby Cartret
Whiteville,NC
Summary
Experienced business owner and professional with 10+ years of experience in business operations, management, and customer service. Strong problem-solving, leadership, and decision-making skills with the ability to manage multiple priorities in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Proprietor
Judicial Monitoring, LLC
Charlotte, NC
01.2019 - Current
- Managed pre- and post-trial court services and legal documentation.
- Supervised, hired, trained, and scheduled staff.
- Managed accounts payable and receivable.
- Oversaw daily operations, compliance, and facility maintenance.
- Researched pricing and resolved operational issues.
Customer Solutions Specialist
Truist Bank
Whiteville, NC
2024 - Current
- Managed high-volume calls and changing staffing needs.
- Improved processes to reduce wait times and increase productivity.
- Trained new hires and maintained call quality standards.
- Provided clear customer support and resolved issues efficiently.
- Managed collections and accounts receivable to reduce outstanding balances.
Senior Case Manager
Continuous Alcohol Monitoring, LLC
Raleigh, NC
2018 - Current
- Developed and managed client care plans.
- Monitored client progress and provided crisis support.
- Coordinated legal, medical, and community services.
- Managed complex and high-risk cases.
- Trained and supported case management staff.
- Maintained client records, referrals, and billing.
Bail Bond Agent/ Administrative Role
Sellers Bonding Since, 1971
Whiteville, NC
01.2012 - 05.2022
- Processed bail bonds, payments, and payment plans.
- Filed court documents and monitored court appearances.
- Conducted background checks and assessed bond risks.
- Located defendants who failed to appear in court.
- Maintained accurate client and financial records.
- Trained and mentored new agents.
Administrative Assistant
Tarheel Aviation & Investments, LLC
Raleigh, NC
10.2019 - 01.2022
- Managed daily office operations and scheduling.
- Maintained organized files and confidential records.
- Provided professional customer service and client support.
- Managed office supplies and inventory.
- Completed data entry and maintained company records.
- Assisted with financial reports and budgeting.
Education
High School Diploma
Columbus Christian Academy
Whiteville, NC2014
Bachelor of Science - Business Administration And Organization Administr
North Carolina Wesleyan College
Rocky Mount, NC05.2019
Skills
- Business Administration & Operations
- Executive Leadership
- Team Leadership & Development
- Change & Growth Management
- Customer & Client Relations
- Business-to-Business Sales
- Business Correspondence
- Microsoft Office 365
- Financial & Administrative Management
- Problem-Solving & Decision-Making
- Staff Training & Development
- Organizational & Time Management
- Revenue generation
- Networking skills
- Contract negotiation
References
Annamaria Cartret
Amcartret@gmail.com
Clinton White
Cwhite@regacc.com
Jim Camp
Jim@scramsystemsnc.com
Willie Byrd
Wbyrd0201@gmail.com
Timeline
Administrative Assistant
Tarheel Aviation & Investments, LLC
10.2019 - 01.2022
Proprietor
Judicial Monitoring, LLC
01.2019 - Current
Bail Bond Agent/ Administrative Role
Sellers Bonding Since, 1971
01.2012 - 05.2022
Customer Solutions Specialist
Truist Bank
2024 - Current
Senior Case Manager
Continuous Alcohol Monitoring, LLC
2018 - Current
High School Diploma
Columbus Christian Academy
Bachelor of Science - Business Administration And Organization Administr
North Carolina Wesleyan College