Shelby Cathey
Ada,OK
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
Work History
Team Member
Tractor Supply Company
05.2021 - 08.2021
Team Member
Tractor Supply Company
06.2022 - 08.2022
Team Member
Tractor Supply Company
12.2021 - 01.2022
Team Member
Tractor Supply Company
12.2022 - 05.2023
Team Leader
Tractor Supply Company
06.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Arts - English
East Central University
Ada05.2024
High School Diploma -
Atoka High School
Atoka, OK06.2020
Skills
- Other Skills Include
- Microsoft PowerPoint Certification
- Microsoft Word Certification
- Microsoft Excel Certification
- Product Knowledge
- Hard Worker with a positive attitude
- Punctuality
- Knowledge of store promotions and weekly sales
- Interpersonal Skills
- Can process POS transactions, including checks, cash, and credit purchases or refunds
Accomplishments
Member of the National Honors Society of Leadership and Success.
Timeline
Team Leader
Tractor Supply Company
06.2023 - Current
Team Member
Tractor Supply Company
12.2022 - 05.2023
Team Member
Tractor Supply Company
06.2022 - 08.2022
Team Member
Tractor Supply Company
12.2021 - 01.2022
Team Member
Tractor Supply Company
05.2021 - 08.2021
Bachelor of Arts - English
East Central University
High School Diploma -
Atoka High School
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