SHELBY CHARLEY
Albuquerque,NM
Summary
Diligent Desired Position with solid background in maintaining security and order within correctional facilities. Proven track record of managing inmate behavior and ensuring compliance with regulations. Demonstrated conflict resolution and interpersonal skills effectively in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Corrections Officer
Sandoval County Detention Center
03.2025 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Authored incident reports for management on violations and discrepancies.
- Routinely counted inmates and in response to potential security breaches.
- Supervised inmates during meals, recreation and other activities.
Corrections Officer
Metropolitan Detention Center
12.2024 - 03.2025
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Level 2 Security Officer
Allied Universal
06.2024 - 12.2024
- Provide customer service to clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Facilitated training sessions for team members.
- Respond to incidents and critical situations in a calm, problem-solving manner
- Conduct regular and random patrols around the business and perimeter
- Working environments and conditions may vary by client site
Protector
Area Wide Protective (AWP, Inc)
02.2024 - 06.2024
- Safeguard customer/client and businesses
- Deliver traffic management services, supporting utility, broadband, and infrastructure work in communities
- Specialize in supplying the manpower to guide traffic safety around work zones
- Provide consultation and traffic design services, as well as traffic control equipment
Cashier/Customer Service
Maverik Adventure Stop
06.2023 - 02.2024
- Customer service in a dynamic, multitasking environment
- Seamlessly transition between roles, engaging customers, stocking supplies, and maintaining enticing food displays
- Prepare Maverik's menu while also ensuring displays are clean and ready for customer use
PRN-Switchboard/Direct Care Worker
Rehoboth Christian Medical Center
09.2022 - 03.2023
- I answered incoming calls, transferred calls, and took messages for medical professionals.
- Provided direct guidance to patients regarding difficult life transitions or crises, insurance, outstanding bills, and payment options.
- Verified patients' confidential information, such as name, address, DOB, phone number, and medical insurance, prior to processing requests or orders.
- Oversaw direct patient monitors for code emergencies.
- Made emergency announcements, or routed emergency calls to the appropriate location.
- Assisted medical professionals with ensuring the stability of patients in the exam room for transfers from the facility by ambulance or airlift.
- Coordinated patient care plans with the patient, doctors and registered nurses and communicated treatment steps to patients.
Teacher's Assistant
St. Francis School of Assisi
01.2022 - 09.2022
- Assisted with instruction and provided clerical support for diverse needs
- Helped students master learning concepts through one-on-one and small group tutoring
- Established positive relationships with students, parents, fellow teachers, and school administrators
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development
Sales Associate
Big 5 Sporting Goods
07.2018 - 03.2019
- Built and maintained relationships with peers and upper management to drive team success
- Tracked inventories and arranged products to improve sales
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures, and customer services
Cashier
JCPenney
09.2015 - 05.2018
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Up-to-date knowledge of sales and store promotions
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep store operational
Education
Some College (No Degree) - Counseling Psychology
The University of New Mexico Gallup Campus
Gallup, NMHigh School Diploma -
Miyamura High School
Gallup, NM05.2014
Skills
- Verbal communication
- Security procedures
- Emergency Management
- Security Screening
- Situational Awareness
- Traffic Control
- Computer and Microsoft Office
- Curriculum Development
- Patient access clerk
- Switchboard operator
- POS
- Financial services
Certification
CPR & First Aid, 04/01/24
Volunteer Work - Fall 2013
- Assisted children and adolescent who had neurodevelopment disorder known as autism.
- Worked on life skills for transition into public school settings. Engaged them into activities that they're able to adapt to.
- Used positive reinforcement techniques to encourage desired behaviors.
- Shared progress reports and feedback regularly.
- Assisted in proper restraint techniques and de-escalation strategies to safely control situation and minimize hard to any child.
Timeline
Corrections Officer
Sandoval County Detention Center
03.2025 - Current
Corrections Officer
Metropolitan Detention Center
12.2024 - 03.2025
Level 2 Security Officer
Allied Universal
06.2024 - 12.2024
Protector
Area Wide Protective (AWP, Inc)
02.2024 - 06.2024
Cashier/Customer Service
Maverik Adventure Stop
06.2023 - 02.2024
PRN-Switchboard/Direct Care Worker
Rehoboth Christian Medical Center
09.2022 - 03.2023
Teacher's Assistant
St. Francis School of Assisi
01.2022 - 09.2022
Sales Associate
Big 5 Sporting Goods
07.2018 - 03.2019
Cashier
JCPenney
09.2015 - 05.2018
Some College (No Degree) - Counseling Psychology
The University of New Mexico Gallup Campus
High School Diploma -
Miyamura High School
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