Shelby Coleman
Inverness
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Multi Product Insurance Agent
Progressive Insurance
04.2024 - 10.2024
- Consistently exceeded sales targets by 150% through effectively cross-selling auto, home, and personal lines insurance products.
- Provided personalized insurance solutions to over 100 clients.
- Enhanced efficiency by 30% through the use of CRM software to manage client interactions and streamline sales processes.
- Engaged in ongoing training and development to stay current with industry trends and product offerings.
- Improved customer satisfaction by responding promptly to inquiries, and demonstrating empathy in challenging situations.
- Educated customers on the importance of maintaining adequate insurance coverage.
Auto Claims Adjuster
American Family Insurance Company
06.2023 - 11.2023
- Conducted liability and coverage investigations to resolve claims.
- Achieved a 90% success rate in resolving claims within 30 days, resulting in improved customer satisfaction, and reduced claim costs.
- Provided clear and timely updates on claim status, explained coverage details, and addressed any concerns or questions to ensure customer satisfaction.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Liability Claims Adjuster
GEICO
Lakeland
02.2022 - 05.2023
- Conducted thorough investigations into liability claims, assessing the extent of damages, and determining the responsible party.
- Utilized various tools and resources to gather evidence, interview witnesses, and review relevant documentation to make accurate liability determinations.
- Prepared detailed reports documenting investigation findings, liability determinations, and settlement agreements.
- Maintained accurate and organized claim files, ensuring compliance with company procedures and regulatory requirements.
Nature Center Aide
Omni Resorts and Hotels
Amelia Island
02.2020 - 11.2020
- Developed a comprehensive knowledge of local attractions, history, and culture.
- Demonstrated ability to provide informative and entertaining tour experiences for groups of all sizes.
- Maintained cleanliness and order in the animal enclosures to ensure their health and safety.
- Utilized knowledge of animal behaviors to assess potential risks associated with handling them.
Education
Bachelor of Arts - History
University of North Florida
Jacksonville, FL06-2018
Skills
- Customer relationship management
- Negotiation skills
- Insurance claim processing
- Customer service
- Salesforce
- Time management
- Customer Satisfaction
- Sales
- Microsoft Office
- Conflict resolution
- Research skills
- Policy Analysis
- Regulatory requirements
- Adaptability
Timeline
Multi Product Insurance Agent
Progressive Insurance
04.2024 - 10.2024
Auto Claims Adjuster
American Family Insurance Company
06.2023 - 11.2023
Liability Claims Adjuster
GEICO
02.2022 - 05.2023
Nature Center Aide
Omni Resorts and Hotels
02.2020 - 11.2020
Bachelor of Arts - History
University of North Florida
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