Shelby Coolley
Spearfish,SD
Summary
Dynamic professional with a proven track record in customer service and operational efficiency, notably at Kelly Deis. Excelled in loss prevention and effective communication, enhancing customer satisfaction and streamlining store operations. Demonstrated ability to train and lead teams, achieving significant improvements in productivity and service quality.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Retail Worker/Cook's Assistant
Kelly Deis
Spearfish, SD
02.2020 - Current
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
Mowing Crew Member
Christy Coolley
Spearfish
08.2018 - 02.2020
- Performed mowing, edging, and trimming of turf grass.
- Operated a variety of power equipment such as mowers, trimmers, blowers, and aerators.
- Assisted in the installation of hardscaping features including patios, walkways, retaining walls, and outdoor lighting.
- Participated in routine maintenance activities such as fertilizing and weeding beds.
- Provided excellent customer service by responding promptly to inquiries from clients regarding landscape services.
- Ensured safety protocols were followed while operating machinery or working with hazardous materials.
- Trained new crew members on safe operation of equipment and techniques used in landscaping projects.
- Collaborated with other crew members to complete assigned tasks efficiently.
Childcare Provider
Christy Coolley
Spearfish
05.2014 - 05.2018
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Planned field trips to local parks, libraries and other educational places.
Skills
- Register operation
- Loss Prevention
- Shipment Receiving
- Order Processing
- Store Cleaning
- Store maintenance
- Merchandise Display
- Professional Appearance
- Cash Handling Accuracy
- Display Maintenance
- Customer Assistance
- Effective communication abilities
- Hospitality and accommodation
Timeline
Retail Worker/Cook's Assistant
Kelly Deis
02.2020 - Current
Mowing Crew Member
Christy Coolley
08.2018 - 02.2020
Childcare Provider
Christy Coolley
05.2014 - 05.2018