Shelby Cooper
Bartlesville
Summary
Self-motivated individual with 16 years of experience in customer service and cash handling. Ability to enhance customer satisfaction through effective problem-solving and relationship building. Strong skills in POS system operations, consistently delivering exceptional service while maintaining a supportive work environment.
Overview
9
9
years of professional experience
Work History
Food Worker/Cashier Helper
Sodexo
Bartlesville, OK
08.2025 - Current
- Assisted in handling cash transactions accurately and efficiently. Managed cash exchanges and provided support in daily financial operations. Facilitated seamless customer transactions by ensuring precise cash handling.
- Executed preparation of an array of food items, ensuring alignment with customer specifications and dietary guidelines.
- Monitored and ensured compliance with food safety regulations.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Led initiatives for improving menu offerings based on customer feedback and trends.
Part Time Sales Lead
Five Below
Bartlesville, OK
10.2023 - 07.2025
- Assisted in managing cash transactions and operating POS systems. Supported accurate processing of payments and customer transactions. Facilitated smooth operation of cash handling procedures.
- Evaluated efforts by sales teams and assisted in improving sales by implementing new planning strategies.
- Set a high bar for customer service and trained staff in consultative sales techniques.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Fostered a positive store environment, motivating staff to deliver exceptional customer service consistently.
Crew Member
KFC
Bartlesville, OK
06.2023 - 10.2023
- Welcomed customers and efficiently distributed food items along buffet line.
- Executed opening procedures in alignment with supervisor's standards.
- Adjusted operational strategies to meet restaurant demands during high-traffic periods.
- Collaborated with team members to uphold cleanliness and organization in work areas.
- Implemented feedback mechanisms to improve service delivery and guest experience.
Barista
Scooter’s Coffee
Bartlesville, OK
03.2022 - 04.2023
- Achieved efficient cash handling through effective management of point-of-sale systems. Elevated customer satisfaction by optimizing cash transaction processes. Delivered seamless transaction experiences by implementing best practices in cash management.
- Managed and optimized truck delivery schedules and revisions.
- Managed resolution of customer issues, ensuring prompt and effective responses to concerns.
- Developed strong customer relationships through personalized service and product recommendations.
Hostess/Server
Osage Casino
Bartlesville, OK
09.2017 - 06.2020
- Processed cash transactions accurately and efficiently. Supported point-of-sale operations with attention to detail. Assisted customers with inquiries related to payments.
- Facilitated cross-training initiatives across various food and beverage positions to enhance team versatility.
- Engaged with both repeat and new customers to ensure satisfaction and promote ongoing business.
- Implemented systematic organization and cleanliness protocols within work area to facilitate effective workflow.
Education
High School Diploma -
Copan High School
Copan, OK05-2012
Skills
- Constructive mindset
- Reliable work commitment
- Collaborative team player
- Adaptable learner
- Customer service focus
- Cash register operation
- Proficient in POS operations
- Product restocking
- Reliability and punctuality
- Conflict resolution
- Refunds and exchanges
- Professionalism and courtesy
Timeline
Food Worker/Cashier Helper
Sodexo
08.2025 - Current
Part Time Sales Lead
Five Below
10.2023 - 07.2025
Crew Member
KFC
06.2023 - 10.2023
Barista
Scooter’s Coffee
03.2022 - 04.2023
Hostess/Server
Osage Casino
09.2017 - 06.2020
High School Diploma -
Copan High School