SHELBY COPELAND
Valdosta,GA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Bath & Body Works
Valdosta, GA
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Overnight Stock Associate
Walmart
Valdosta, Georgia
08.2022 - 03.2023
- Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage
- Transported items using pallet jacks
- Unloaded incoming shipments from trucks, lifted heavy items and transported goods using pallet jack.
Detailed/Merchandiser
Frito Lay
Valdosta, Georgia
02.2022 - 12.2022
- Stocked and rotated products on store floor in coolers, bins and shelves
- Implemented and executed plan-o-grams in-line with store presentation guidelines
- Helped individuals locate desired items, maintaining customer satisfaction and loyalty.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Warehouse Associate
Home Depot
Lake Park, Georgia
10.2021 - 09.2022
- Helped meet promised delivery times using excellent sorting skills and strong attention to detail
- Supported team efforts by backing up fellow warehouse workers in managing incoming and outgoing products
- Assisted with safe housekeeping procedures by maintaining clean work stations and areas
- Transported items using forklifts and pallet jacks.
Sales Associate
Victoria Secret
Valdosta, Georgia
11.2019 - 02.2021
- Helped customers navigate store, complete sales, and process returns
- Supported team with receiving, pricing and merchandising
- Informed customers of promotions and special offers to increase sales
- Processed credit card payments and accurately handled cash.
Teacher's Assistant
Brookfield Academy
Valdosta, Georgia
07.2018 - 11.2019
- Planned and used appropriate instructional and learning activities, materials and technology
- Participated in staff meetings, and abided by instructional and safety standards
- Prepared instructional materials and classroom displays for teacher.
Customer Service Representative
Convergy's
Valdosta, Georgia
10.2017 - 07.2018
- Handled customer inquiries, payments and service requests
- Answered inbound calls to handle various concerns, set appointments and close sales
- Built trusting relationship with customers to better understand needs
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Education
Continuing education in Occupational Studies - Early Childhood Education
Wiregrass Technical College
Valdosta, GAHigh School -
Lowndes High School
Valdosta, GA05.2014
Skills
- Stock replenishment
- Hospitality and accommodation
- Strong communication
- Time Management Skills
- Assembly And Production
- Detail-Oriented
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Outgoing Personality
- Stocking and Receiving
- Merchandise Display
- Creative Thinking
Timeline
Sales Associate
Bath & Body Works
10.2023 - Current
Overnight Stock Associate
Walmart
08.2022 - 03.2023
Detailed/Merchandiser
Frito Lay
02.2022 - 12.2022
Warehouse Associate
Home Depot
10.2021 - 09.2022
Sales Associate
Victoria Secret
11.2019 - 02.2021
Teacher's Assistant
Brookfield Academy
07.2018 - 11.2019
Customer Service Representative
Convergy's
10.2017 - 07.2018
Continuing education in Occupational Studies - Early Childhood Education
Wiregrass Technical College
High School -
Lowndes High School