Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer

Shelby Daly

Selma,NC

Summary

Highly motivated and detail-oriented professional with over two years of experience in customer service and administrative support. Adept at managing customer inquiries through multiple communication channels, processing orders, and providing accurate information to ensure customer satisfaction. Strong organizational skills with a proven ability to handle multiple tasks, including document management, report generation, and compliance tracking. Demonstrated ability to resolve customer issues efficiently, manage sensitive data, and support team operations. Seeking to leverage strong problem-solving abilities and a customer-focused approach.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Horne
04.2021 - 03.2025
  • Answered and directed phone calls, providing customer service and handling inquiries effectively.
  • Scheduled and coordinated appointments for grant signings, ensuring smooth and timely operations.
  • Created and organized grant packets, maintaining accuracy and thoroughness.
  • Assisted clients with grant-related inquiries, offering guidance and support as needed.
  • Managed and uploaded documents to OneDrive, ensuring secure storage and easy access.
  • Submitted completed grant packets for approval, ensuring compliance with program guidelines.
  • Audited funds for designated programs, ensuring proper allocation and reporting.
  • Generated and submitted monthly reports, including Davis Bacon and Section 3 compliance reports.
  • Uploaded reports into OnBase, ensuring timely and accurate record-keeping.

Customer Service Representative

Teleflex
10.2022 - 10.2023
  • Responded to inbound emails, calls, and faxes, providing high-quality customer support, and ensuring customer satisfaction.
  • Assisted customers with package tracking, providing accurate and timely updates on delivery status.
  • Handled customer inquiries related to order placement, order status, product questions, returns, and account information.
  • Processed product returns and exchanges, resolving issues efficiently, and maintaining customer relationships.
  • Provided detailed product pricing and information to customers, ensuring clarity and accuracy.
  • Ensured all customer interactions were documented accurately, contributing to a seamless follow-up process.

Summer Camp Director

YMCA (The Ponds)
Summerville, SC
06.2015 - 07.2018
  • Managed daily operations, including supervising a team of camp counselors and ensuring a safe, engaging environment for both campers and staff.
  • Coordinated scheduling and facilitated the hiring, training, and evaluation of camp staff, ensuring team efficiency and effectiveness.
  • Assisted parents and guardians with camp registration, providing clear and accurate information on programs and logistics.
  • Organized community service projects and planned trips/events for campers, enhancing their overall experience and engagement.
  • Collected payments and ensured proper financial management, adhering to budget constraints and providing regular reports to senior management.
  • Maintained a positive, customer-focused environment, addressing concerns and ensuring smooth communication between parents, staff, and campers.
  • Ensured safety protocols were followed and provided timely resolutions to any issues or emergencies, prioritizing the well-being of all participants.

Education

Psychology

North Carolina Central University
Durham, NC
08-2022

Bachelor of Science - Psychology

Coastal Carolina University
Conway, SC
05-2018

Skills

  • Customer Support & Relations
  • Inbound/Outbound Communication (Phone, Email, Fax)
  • Order Processing & Tracking
  • Data Entry & Document Management (OneDrive, OnBase)
  • Problem Resolution & Conflict Management
  • Report Generation & Compliance
  • Multitasking & Time Management
  • Attention to Detail & Accuracy
  • Data analysis and research

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

A smart man learns from his own mistakes, but a wise man learns from the mistakes of others.
Unknown

Timeline

Customer Service Representative

Teleflex
10.2022 - 10.2023

Administrative Assistant

Horne
04.2021 - 03.2025

Summer Camp Director

YMCA (The Ponds)
06.2015 - 07.2018

Psychology

North Carolina Central University

Bachelor of Science - Psychology

Coastal Carolina University
Shelby Daly