Shelby Dean
Atlanta,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
RTW
NEMCMH
Hillman, MI
07.2022 - Current
- Documented client progress in confidential files.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Monitored client progress and provided feedback to families and treatment team members.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Client Service Liaison
Comfort Keepers
Farmington, MI
05.2022 - 08.2022
- Performs problem solving and conflict resolution of all after hour calls from caregivers, clients and potential clients
- Ensures all scheduled visits are staffed, and clock in and out times are accurate for each shift
- Documents all communications
- Schedules shifts and hours by matching caregiver qualifications and availability to clients’ needs when needed
- Communicates new assignments and/or schedule changes to caregivers and clients timely & accurately
- Escalates conflicts to management when necessary
- Keeps log of both times worked and calls taken and handled while on-call
- Participates in weekly case conferences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Shift Supervisor
Provision Living
West Bloomfield, MI
09.2019 - 12.2021
- Administer prescribed medications to patients and maintain related medical records under immediate supervision of the nurse on duty
- Take vital signs or observe patient to detect response to specified types of medications, and prepare report or notify designated personnel of unexpected reaction
- Present medication to patient and observe ingestion or other application, or administer medication, using specified procedures
- Document reason prescribed drugs are not administered
- Provide direct patient care, such as bathing, dressing, and feeding patients, and assisting in examination and treatments
- Receive supply of ordered medications and apportion, mix, or assemble drugs for administration to patient
- Ensure that all medication is kept in a secure location at all times
- Follow the Rights of Medication Administration at all times
- Record and restock medication inventory
- Assign duties to care staff
- Supervise work and make sure it is being completed
- Complete charting on residents
- Make charting binder for new residents
- Update charts when change of care occurs
- Notify DON when a change in a resident occurs
- Complete incident reports when a state reportable occurs
Caregiver
Med Passer, Arden Courts
Livonia, MI
09.2016 - 09.2019
- Assist with ADLs, serve meals, wash and fold laundry, able to redirect residents with behavioral issues, able to effectively care for residents with Dementia and others in need of memory care.
Education
College - Healthcare Administration, Nursing
DeVry University
07.2020 - Current
Diploma - Hillman Community
Eastern Michigan University, Schoolcraft College, Jr/Sr High School
08.2014 - 06.2015
Skills
Medication Administration (6 years)Customer service
Interpersonal Communication
Critical Thinking
Teamwork and Collaboration
Excellent Communication
Additional Information
- Authorized to work in the US for any employer
Timeline
RTW
NEMCMH
07.2022 - Current
Client Service Liaison
Comfort Keepers
05.2022 - 08.2022
College - Healthcare Administration, Nursing
DeVry University
07.2020 - Current
Shift Supervisor
Provision Living
09.2019 - 12.2021
Caregiver
Med Passer, Arden Courts
09.2016 - 09.2019
Diploma - Hillman Community
Eastern Michigan University, Schoolcraft College, Jr/Sr High School
08.2014 - 06.2015