SHELBY EKWENUGO

Registered new patients and updated records by collecti

• Improved product visibility by creating eye-catching merchandise displays.
• Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
• Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
• Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
• Contributed to positive workplace culture by collaborating effectively with colleagues across departments.

• Greeted and checked-in patients, and collected personal, medical, and insurance information.
• Scheduled, rescheduled, and verified patient appointments; scheduled appointments with secondary care providers.
• Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.
• Used EMR software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic.
• Managed office and medical supply inventories; received deliveries and organized supplies in stockrooms and exam rooms.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

• Developed long-term strategic plans for key accounts by setting achievable growth objectives based on mutual goals between the company and the client.
• Increased account sales by developing and maintaining strong relationships with key clients.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.