Leo Rivero
Douglas,GA
Summary
Bilingual (Spanish/English) IT professional with 20+ years of experience in PC hardware installation, Windows OS support, and Microsoft Office applications. Proven expertise in managing LAN and desktop environments, leading personnel, and ensuring optimal system performance and reliability. Skilled in infrastructure upgrades, system enhancements, and delivering strategic hardware/software recommendations that drive operational efficiency.
Overview
21
21
years of professional experience
Work History
System Administrator
South Central Primary Care Center
Ocilla, GA
09.2023 - Current
- Oversee and maintain the SCPCC IT environment, including all clinic PCs, laptops, tablets, servers, access points, switches, firewalls, and VoIP systems.
- Assess and manage annual technology expenditures through strategic sourcing initiatives, contract renegotiations, and vendor consolidation efforts.
- Administer the technology budget in accordance with facility-specific guidelines and develop detailed justifications for software and hardware upgrades to support clinic operations.
- Implement proactive IT strategies emphasizing routine maintenance, real-time system monitoring, and infrastructure redundancy across all locations.
- Lead key initiatives such as automated patch management deployment, comprehensive backup and disaster recovery planning, and regular risk assessments to identify and mitigate potential vulnerabilities.
- Ensure full compliance with HIPAA and applicable healthcare IT security and privacy regulations.
- Deliver timely reports and status updates on servers, endpoints, switches, and access points across all clinic sites.
System Administrator
Coffee Regional Medical Center
Douglas, GA
12.2012 - 08.2023
- Responsible for the configuration, implementation, monitoring and maintenance of all infrastructure services, including but not limited to enterprise backups, web services, Active Directory, antivirus management, patch management and software deployment.
- Responsible for all security related services, included but not limited to and network switches to ensure hospital security standards are enforced.
- Responsible for the establishment, management and maintenance of the technical environment with the objective of maximizing the reliability and efficiency of hardware and software resources.
- Performs diagnostic procedure for the purpose of isolating, identifying and resolving problems/errors associated with networking and system performance.
- Analyzes reports and develops recommendations for the new or replacement hardware/software needs to achieve optimum efficiency of personnel and equipment.
Desktop Administrator
Coffee Regional Medical Center
Douglas, GA
12.2012 - 08.2023
- Responsible for installation, configuration, maintenance and support of the medical systems and supporting infrastructure including desktop systems, workstations, laptops, servers, wireless, printers, copiers, and network issues.
- Utilized advanced desktop troubleshooting diagnoses with latest techniques.
IT Support Specialist
Wiregrass Technical College
Douglas, GA
04.2007 - 11.2012
- Installed, assembled and configured computers, monitors, network infrastructure and peripherals such Cisco switches, servers, workstations, printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new classroom installations and/or reconfigurations.
- Maintained the operating system and security software utilized on the network, including the set up of user accounts and the establishment of rights and privileges.
- Installed, configured and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in specific instructional areas.
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
Computer Technical Specialist
Coffee County Board of Education
Douglas, GA
09.2006 - 04.2007
- Diagnosed hardware malfunctions; replaced components and performed other maintenance and repairs.
- Coordinated and supported computer hardware repairs between customers and outside vendors.
- Monitored and maintained Microsoft Windows operating system updates and patches.
- Constantly demonstrate the ability to work with employees and management at all levels.
Network Support II
BankUnited FSB
Miami, FL
02.2005 - 09.2006
- Maintained, analyzed, diagnosed, and repaired computer systems, hardware and computer peripherals.
- Installed and configured workstations, laptops and Blackberrys.
- Documented, tracked, and monitored problems to ensure timely resolutions.
Education
Bachelor of Science - Information Technology (specializing in Network Administration)
South University
Savannah, GASkills
- Operating Systems: Microsoft, Server 2003, 2008, 2012R2, 2016 and 2019 Windows XP, 7, 8, 10 and 11
- Software/Applications: Microsoft Office 2007, 2010 and 2016, Office365 Suite, Gmail Suite, Screen connect, VNC, PDQ Deploy and Inventory, Microsoft Word, Excel, PowerPoint, Internet Explorer, Outlook, Sentinel One Anti-Virus, Cylance Anti-Virus, Norton Anti-Virus, AVG Anti-Virus, Forefront Anti-Virus, Viper Anti-Virus, Jaws, Screen-Connect, Ghost, Deep Freeze, Imagecast and Fserv, Deep Freeze, Vision, VmWare 67 and other third parties apps
- Hardware Knowledge/Skills: VX-Rail, Avamar Backups, Veeam Backups, Dell and HP servers, desktop computers, laptops, I-Phones, I-Pads, Androids, VoIP and associated peripheral hardware
- Networking Knowledge/Skills: LAN/WAN, TCP/IP, Cisco Switches, Microsoft Exchange 2013, Cisco WiFi 5520 controller, Sonic-Wall,Barracuda Web Filter, Ubiquity switches and Access Points
- Essential Skills: Problem solving, Decision making, Critical thinking, Job Task planning, People-oriented team player
Languages
Spanish
Native or Bilingual
Timeline
System Administrator
South Central Primary Care Center
09.2023 - Current
System Administrator
Coffee Regional Medical Center
12.2012 - 08.2023
Desktop Administrator
Coffee Regional Medical Center
12.2012 - 08.2023
IT Support Specialist
Wiregrass Technical College
04.2007 - 11.2012
Computer Technical Specialist
Coffee County Board of Education
09.2006 - 04.2007
Network Support II
BankUnited FSB
02.2005 - 09.2006
Bachelor of Science - Information Technology (specializing in Network Administration)
South University