Shelby Farmer
Mankato,MN
Overview
14
14
years of professional experience
Work History
Mental Health Practitioner
Horizon Homes Inc.
06.2017 - Current
- Implemented crisis intervention strategies when necessary, ensuring client safety and appropriate support services.
- Conducted group sessions focused on topics such as stress management, coping skills, and interpersonal relationships to foster a supportive community environment.
- Maintained thorough documentation of client progress, treatment plans, and case notes in accordance with HIPAA regulations and professional standards.
- Promoted mental wellness by educating clients about preventative measures such as proper nutrition, exercise routines and sleep hygiene habits.
- Monitored and recorded patients' progress to determine success of treatments.
- Performed client assessments and developed treatment plans.
Shift Lead
Jackpot Junction Casino Hotel
04.2010 - 09.2017
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Internship
Prairie Lakes Youth Programs
03.2017 - 05.2017
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Education
Bachelor of Science - Justice Administration
Southwest Minnesota State University
Marshall, MN05.2017
Timeline
Mental Health Practitioner
Horizon Homes Inc.
06.2017 - Current
Internship
Prairie Lakes Youth Programs
03.2017 - 05.2017
Shift Lead
Jackpot Junction Casino Hotel
04.2010 - 09.2017
Bachelor of Science - Justice Administration
Southwest Minnesota State University
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