Shelby Figueroa
Grand Rapids,MI
Summary
Seeking a challenging opportunity in the accounts receivables/collections environment. My superior skills and experience in business/finance as well as customer service set me apart from the next person. I am an eager individual motivated to expand and grow with a successful company.
Overview
19
19
years of professional experience
Work History
Accounts Receivables and Collections Specialist
Auto-ware’s Inc
Grand Rapids, MI
09.2025 - Current
- Managed accounts receivable processes to ensure timely collections and reduce outstanding balances.
- Developed and maintained strong customer relationships to facilitate effective communication regarding payment issues.
- Analyzed aging reports to identify delinquent accounts and implement targeted collection strategies.
- Led initiatives to streamline invoicing procedures, improving accuracy and reducing processing time.
- Utilized accounting software to track payments and generate financial reports for management review.
- Collaborated with cross-functional teams to resolve discrepancies in billing, improving customer satisfaction rates.
- ACH, Credit card, checks, lockbox payment application daily.
- Take phone calls for customer service assistance.
Server/Waitress
New Beginnings Restaurant
07.2020 - Current
- Capable of working on feet for long 8+ hours without a break.
- Excel in fast paced work environment, holidays weekends and double shifts.
- Excel at Secret Shopper Audits and follow company policies as well as promote current drink and food orders/specials.
- Obtain Customer drink(alcohol) and food order correctly and further customer needs.
- Excel in high volume situations while multi-tasking
- Update and further communication with each customer.
- Cash and cashier handling.
- Possess great communication skills and well-organized.
- Efficient at multi-tasking and problem-solving skills.
- Strong written and verbal skills.
- Independently capable of managing personal caseload.
- Attentive and accurate with verbal and written communication for front house as well as back.
- Team player, always willing to pick up switch and help my work family.
- Open/Closing privileges, responsible for door security codes, bank safe deposits and drawer deposits. Weekly book accounting deposits and further company accounting duties.
Accounts Receivables/Billing and Collections Coordinator
Bay Logistics/Office Staffing
Byron Center, MI
07.2018 - 07.2020
- Handling cash receipts.
- Data entry including hours worked, contracted laborers
- Invoices and job summaries sent to customers for payments due for service.
- Upload GM invoices, remittance notices, payment discrepancies and purchase orders.
- Update notes from customer on Microsoft Excel reports for MPS and Bay Logistics Employer.
- Create month end reports.
- Efficient use of spreadsheet on computer programs.
- Possess great communication skills as well as organizational and problem-solving skills.
- Able to use PC, scanners, calculators and related equipment.
- Experienced software programs including, Microsoft office, Outlook, Excel and Word.
- Experienced in accounting software including, Microsoft Dynamics GP and QuickBooks.
- Strong typing Speed (40+ WPM).
- Strong written and organizational skills.
- Independently capable of managing personal caseload.
Accountant
Acrisure
Caledonia, MI
08.2017 - 07.2018
- Strong sense of ownership to provide successful company review.
- Maintain and complete caseload assignments before required deadlines.
- Maintain a clean and organized work setting.
- Examine and complete financial records.
- Recognize precise detail to ensure company requirements.
- Locating all required information to ensure customer and company success.
- Resolve and achieving quality customer service for all account inquiries.
- Demonstrate excellent verbal and written communication skills to ensure customer satisfaction.
- Experience in various types of accountings software desired.
- Multi-task under pressure, and assist other team mates.
Skip Tracer
Loss Prevention Services, LLC
Grandville, MI
06.2016 - 07.2017
- Locating any/all current information for delinquent accounts.
- Received inbound and outbound calls.
- Aware of Federal Fair Credit Reporting Act rules and regulations.
- Resolve and achieving quality customer service for all account inquiries.
- Recognize precise detail to ensure data accuracy.
- Ability to work in a team and independently.
- Demonstrate excellent verbal and written communication skills to ensure customer satisfaction.
- Experience in various types of accounting software desired.
- Capable of understanding and operating new software programs.
- I am able to Multi-task under pressure, and assist other team mates.
- Strong sense of ownership to provide successful company review.
Collections Representative
Fifth Third Bank
Grand Rapids, MI
01.2015 - 06.2016
- Clerical work environment.
- High-volume call center, assisting account holders with automobile loans. Also provide each client with required privacy dialogue.
- Completed and filed all documentation effectively. Advised customers of current account status.
- Achieving same day payment before account falls into a delinquent state.
- Obtain financial information to create a realistic payment arrangement and guarantee successful resolution.
- Completed all work projects before deadlines.
- Accomplished multiple tasks at a time.
- Skip-trace tool required to gain as much information for crucial scenarios.
- Understand and follow individual state laws, company laws, and customer’s rights. Received, refused, and confirm all electronic payments.
CSR - Customer Service Representative
Valspar
Grand Rapids, MI
02.2013 - 01.2015
- High volume inbound call center. Provided a clerical scenery.
- Required time charted for each call.
- Starting, completing, and analyzing claims for all customers with an extended plan. Provided clients with correct information.
- Responsible for following all company guidelines. Gained great interest and knowledge in company products.
- Received and provided correct data upon each request.
- Capable of complex problem solving and understanding of customer needs to provide excellent customer service.
- Capable of meeting call time requirements of company expectations
Server/Hostess
The Beltline Bar
Grand Rapids, MI
06.2007 - 08.2012
- Provided excellent customer service skills in a desired timely manner.
- Provided customers with knowledge of company products (beverages and entrees) Serving clients requires much patience and clear communication in each situation.
- Successful mathematics required to achieve successful cash handling. Familiar with computer programs.
- Follow company procedures and expectations. Obey state laws, and health codes.
- I gained excellent persuasive skills to increase bills, customer satisfaction, and company financial growth.
- Followed all required state law regulations, patient rights, patient privacy guidelines.
- I am capable of keeping a safe and clean environment, providing safe handling and proper hygiene techniques.
- Provide patients and family with sympathy and compassion.
Education
Bachelor of Accounting - Business Administration
Cornerstone University
Grand Rapids, MI05.2026
Diploma - Main courses
Hudsonville High School
Hudsonville, MI05.2010
Skills
Finance (5 years)
Microsoft Excel(10 years)
Microsoft Office( 10 years)
Fast-Paced environment Experience(10 years)
Clear Customer Communication Skills (10 years)
Complex Problem Solving (7 years)
Office Administration (3 years)
Time Management Skill (10Years)
Mathematics (10 years)
Critical Thinking (10 years)
Timeline
Accounts Receivables and Collections Specialist
Auto-ware’s Inc
09.2025 - Current
Server/Waitress
New Beginnings Restaurant
07.2020 - Current
Accounts Receivables/Billing and Collections Coordinator
Bay Logistics/Office Staffing
07.2018 - 07.2020
Accountant
Acrisure
08.2017 - 07.2018
Skip Tracer
Loss Prevention Services, LLC
06.2016 - 07.2017
Collections Representative
Fifth Third Bank
01.2015 - 06.2016
CSR - Customer Service Representative
Valspar
02.2013 - 01.2015
Server/Hostess
The Beltline Bar
06.2007 - 08.2012
Diploma - Main courses
Hudsonville High School
Bachelor of Accounting - Business Administration
Cornerstone University