Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Finley

Mansfield,OH

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.

Overview

4
4
years of professional experience

Work History

Support Specialist

Richland Newhope Industries Inc.
05.2019 - 09.2022
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to family inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Life Skills Assistant

Richland Newhope Industries Inc.
01.2019 - 05.2019
  • Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
  • Helped clients to identify challenges and set goals.
  • Intervened in crisis situations to provide counseling and support.
  • Provided insight and ideas to promote client growth.
  • Maintained detailed, confidential client files.

Education

Bachelor of Science - Psychology

Capella University
Minneapolis, MN
06.2024

Skills

  • Remote Support
  • Support Services
  • Customer Relationship Management
  • Training and coaching

Timeline

Support Specialist

Richland Newhope Industries Inc.
05.2019 - 09.2022

Life Skills Assistant

Richland Newhope Industries Inc.
01.2019 - 05.2019

Bachelor of Science - Psychology

Capella University

Similar Profiles

CREATE PROFILE
Shelby Finley