Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Shelby Fluhr

Summary

Accomplished IT Project Manager and Scrum Master with a proven track record at enhancing team performance and project delivery through expert application of Scrum and AGILE methodologies. Excelled in fostering collaboration and communication, significantly improving project outcomes. Skilled in business and data analytics, alongside a strong foundation in Python programming.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Project Manager Scrum Master

Humana
03.2023 - Current
  • Facilitated Scrum Ceremonies and workflows for the team to promote key values.
  • Collaborated with Product Owners, Product Managers, RTE, Engineering Managers to ensure feature readiness and PI planning.
  • Coached team through implementing improvements to self-organization, cross-functionality, transparency, and gaining high-performing skills.
  • Provided training and support for team focus, working agreements, and professional growth according to the Scrum and AGILE Methodologies.
  • Supported building of People First processes to prevent interruptions while supporting customers and dependent teams.

Product Owner

Papa John's International
01.2022 - 03.2023
  • Owned Franchisee Customer facing software.
  • Developed features for enhancing customer experience and supporting sales initiatives.
  • Developed training for multiple levels of user experiences.
  • Delivered high level and technical training for software's varying level of users from franchisees and corporate level, to system installers.
  • Coordinated with several teams to deliver cross-functional features that eliminated duplicate effort of other teams, majorly cutting business time effort and costs.

Business Analyst/Product Owner

Rainbow Design Services
12.2020 - 01.2022
  • Developed and Coordinated development of features for design and drafting software.
  • Collaborated with key stakeholders to design thoughtful UX Design with Cable and Fiber Designer Customers in mind.
  • Led BE, FE, and FullStack team by working with Product Manager and fellow Product Owners on the product vision, roadmaps, and priorities based on customer need.

Technical Writer

Advanced Solutions Product Lifecycle Management, LLC
06.2017 - 08.2017
  • Provided Writing, Editing, Word Processing and Proofreading for Teaching Content and Materials.
  • Manuals: AutoCAD, REVIT.

Education

Bachelor's degree - English, Linguistics And Mandarin

University of Louisville
12-2018

Skills

  • Business and Data Analytics
  • Excellent Communication Skills
  • Scrum and AGILE Methodologies
  • Python
  • HTML and CSS

Certification

SAFe 6 Certified Scrum Master Dec 2024

Advanced Facilitator Dec 2024

Certified Scrum Master Scrum Alliance July 2019

Software

Azure DevOps
Microsoft Suite
Power Apps
Miro, Lucid, Visio
Confluence
Jira

Timeline

IT Project Manager Scrum Master

Humana
03.2023 - Current

Product Owner

Papa John's International
01.2022 - 03.2023

Business Analyst/Product Owner

Rainbow Design Services
12.2020 - 01.2022

Technical Writer

Advanced Solutions Product Lifecycle Management, LLC
06.2017 - 08.2017

Bachelor's degree - English, Linguistics And Mandarin

University of Louisville

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Shelby Fluhr