Shelby Freitas
Punta Gorda,FL
Summary
Personable Wax Specialist with 3 years of experience. Successful at individualized care with efficient and modern waxing methods. Adept at providing thorough hair removal for any skin type in a professional yet comfortable setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waxing Specialist
European Wax Center
10.2020 - Current
- Increased customer loyalty by developing personalized waxing plans tailored to individual needs.
- Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
- Supported inventory management efforts by accurately tracking product usage and notifying leadership when supplies were low.
- Provided expert advice on pre-wax preparation, leading to a more comfortable and efficient experience for clients.
- Advised clients on proper home-care regimens.
- Maintained clean and sanitary workspace.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered multi-line phone system and emails to schedule clients and consultations.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cosmetologist
Holiday Hair
09.2019 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Answered phone calls to schedule client appointments.
Education
Cosmetology
Empire Beauty School - Lehigh Valley
Allentown08.2019
Cosmetology
Bethlehem Area Vocational Technical School
06.2019
Skills
- Waxing Equipment Maintenance
- Anatomy and Physiology Understanding
- Sensitive Skin Handling
- Patience and Empathy
- Strong Customer Service
- Male and Female Waxing
- Relationship Building
- Decision-Making
- Professional Communication
- Attention to Detail
Timeline
Waxing Specialist
European Wax Center
10.2020 - Current
Cosmetologist
Holiday Hair
09.2019 - Current
Cosmetology
Empire Beauty School - Lehigh Valley
Cosmetology
Bethlehem Area Vocational Technical School
Similar Profiles
Danielle GallardoDanielle Gallardo
Wax Specialist/ Sales Associate at European Wax CenterWax Specialist/ Sales Associate at European Wax Center
Gissel RamosGissel Ramos
Guest Service Associate at EUROPEAN WAX CENTERGuest Service Associate at EUROPEAN WAX CENTER
Angelina Trani-RobertsAngelina Trani-Roberts
Wax Specialist at European Wax CenterWax Specialist at European Wax Center
Alexa GriderAlexa Grider
Guest Service Associate at European Wax CenterGuest Service Associate at European Wax Center
Biston LawesBiston Lawes
Automotive Technician at Mavis TireAutomotive Technician at Mavis Tire