Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JOSELYN ESTRADA

Dallas,TX

Summary

I'm a talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waxing Specialist

Waxing Buiness
04.2022 - Current
  • Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
  • Increased customer loyalty by developing personalized waxing plans tailored to individual needs.
  • Reduced appointment cancellations, consistently delivering timely services according to schedule.
  • Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
  • Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.

Customer Service Lead

SUBWAY®Restaurants
01.2021 - 08.2022
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.

Cosmetology Student

Cosmetology Schools
08.2019 - 05.2022
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Achieved a high level of customer retention through exceptional communication, time management, and problem-solving skills.
  • Assisted in salon operations, including inventory management, scheduling appointments, and maintaining a clean and organized work environment.

Education

No Degree - Business Administration And Management

Richland College
Dallas, TX
05.2025

High School Diploma -

Skyline High School
Dallas, TX
05.2023

Skills

  • Professional Communication
  • Pain Management Techniques
  • Discretion and Confidentiality
  • Waxing Equipment Maintenance
  • Flexible Scheduling Abilities
  • Patience and Empathy
  • Licensed Cosmetologist
  • Brazilian Bikini Wax Trained
  • Cash Register Operation
  • Relationship Building
  • Cash Handling
  • Customer Service
  • Cleaning and Sanitizing

Certification

  • Sales Essentials Certificate
  • Licensed cosmetologist
  • licensed wax specialist
  • barbicide crertificate
  • malady certificate

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Waxing Specialist

Waxing Buiness
04.2022 - Current

Customer Service Lead

SUBWAY®Restaurants
01.2021 - 08.2022

Cosmetology Student

Cosmetology Schools
08.2019 - 05.2022

No Degree - Business Administration And Management

Richland College

High School Diploma -

Skyline High School

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JOSELYN ESTRADA