Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Fuqua

Wartrace,TN

Summary

Dynamic and reliable professional with a proven track record at Nelson Mazda Murfreesboro, adept at multitasking and delivering exceptional customer service. Excelled in optimizing CRM systems and nurturing client relationships, boosting sales through strategic follow-ups. Skilled in organization and active listening, consistently enhancing customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

BDC Representative

Nelson Mazda Murfreesboro
10.2023 - 02.2025
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.

Bartender

HMC Hospitality Group
09.2021 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

CNA

NHC
06.2021 - 10.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Documented patient information and care activities in electronic health record.

Retail Sales Associate

Krogers Grocery Store
04.2020 - 06.2021
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.

Bank Teller

First National Bank of Manchester
06.2019 - 03.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Education

High School Diploma -

Riverdale High School
Murfreesboro TN
05-2019

Skills

  • Reliability and punctuality
  • Strong multitasking
  • Customer assistance
  • Listening and comprehension
  • Organization

Timeline

BDC Representative

Nelson Mazda Murfreesboro
10.2023 - 02.2025

Bartender

HMC Hospitality Group
09.2021 - 08.2023

CNA

NHC
06.2021 - 10.2021

Retail Sales Associate

Krogers Grocery Store
04.2020 - 06.2021

Bank Teller

First National Bank of Manchester
06.2019 - 03.2020

High School Diploma -

Riverdale High School

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Shelby Fuqua