Shelby Gorman
Hilliard
Summary
Experienced team leader with a focus on developing operational efficiencies and promoting a positive workplace culture. Proven ability to manage daily operations while training and mentoring new staff, leading to enhanced service delivery and employee engagement. Strong problem-solving skills combined with effective communication ensure seamless collaboration across teams. Committed to driving results and improving processes for sustained organizational success. I also work in the pharmacy
Diligent pharmacy technician with solid background as Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead /Certified Pharmacy Technician
Walgreens
Callahan, US
02.2025 - Current
- Trained and mentored new staff members to enhance service delivery and maintain company standards.
- Oversaw daily operations of a team of 10, ensuring high levels of customer satisfaction and operational efficiency.
- Facilitated communication between management and staff to address concerns and improve team morale.
- Monitored inventory levels and conducted audits to mitigate losses and maintain stock accuracy.
- Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
- Collaborated with management to implement process improvements that streamlined operations.
- Maintained a positive atmosphere by fostering teamwork and encouraging open communication among staff.
- Managed cash handling procedures, ensuring accuracy and accountability in daily transactions.
- Participated in team meetings to discuss performance metrics and strategize for future goals.
- Promoted a customer-first culture by empowering employees to make decisions that enhance guest experiences.
- Led by example, demonstrating exceptional service and professionalism to inspire team members.
Baby sitting
Callahan, US
08.2017 - 09.2019
- Provided attentive and nurturing care to infants and toddlers, ensuring a safe and stimulating environment.
- Planned and implemented engaging activities that promoted physical, emotional, and cognitive development.
- Monitored children's behavior and implemented positive discipline techniques when necessary.
- Maintained a clean and organized play area, promoting a healthy space for children to explore.
- Managed daily schedules, including meal times, nap times, and play activities, to establish a consistent routine.
- Developed and maintained trusting relationships with children, fostering a sense of security and comfort.
- Utilized age-appropriate toys and educational materials to enhance learning and development.
- Caregiver
Customer service
First coast no more homeless pets
Jacksonville, US
09.2016 - 07.2017
- Delivered exceptional customer support by addressing inquiries and resolving issues in a timely manner.
- Developed comprehensive knowledge of products and services to provide accurate information and guidance to customers.
- Collaborated with cross-functional teams to identify and resolve recurring customer concerns effectively.
- Handled high-volume calls and inquiries, achieving a 95% first contact resolution rate.
Education
High School Diploma -
PennFoster
Hilliard, United States01-2020
Skills
- Cash Handling Expert
- Time Management Expert
- Problem Solving Expert
- Team Collaboration Expert
- Communication Expert
- Operational Efficiency Expert
- Training and Development Expert
- Customer Service Expert
- Team Management Expert
- Leadership Expert
- Customer service focus
- Guest service
- Confidentiality and HIPAA
- Workflow optimization
- Problem-solving skills
- Insurance billing
- Medication dispensing
- Answering customer questions
- Staff supervision
Certification
CNA -05/2021
Pharmacy Technician - 11/2025
Certified Phlebotomy Technician - In Progress (Anticipated completion: April 2026
Languages
English Native
Timeline
Shift Lead /Certified Pharmacy Technician
Walgreens
02.2025 - Current
Baby sitting
08.2017 - 09.2019
Customer service
First coast no more homeless pets
09.2016 - 07.2017
High School Diploma -
PennFoster