Shelby Goss
Ward,AR
Summary
Highly organized and dedicated Information Associate with demonstrated knowledge of healthcare procedures and direct patient care in fast-paced office environments seeking an Outpatient Referral Specialist position. Proficient in Medical Assistant skills, coordinating with medical staff and maintaining accurate records. Excellent communication skills to connect between patients, physicians, and insurance companies. Committed to ensuring efficient and smooth referral processes to enhance patient satisfaction and care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Information Associate
Baptist Medical Center
North Little Rock, AR
01.2024 - Current
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Answered phone calls to provide assistance, information and medical personnel access
- Entered data into electronic health record systems accurately and efficiently.
- Prepared correspondence including memos, letters, forms, reports.
- Organized specimens to send to laboratory or for pick-up by respiratory therapy.
Animal Rescue Volunteer
Short Nose and Friends United
Council Bluffs, IA
11.2011 - Current
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Ensured the safety of all animals in my care by following best practices guidelines.
- Developed relationships with local veterinarians to ensure quality medical care for fostered animals.
- Assessed potential adopters and conducted interviews with them.
- Conducted home visits to ensure safety and well-being of all involved parties.
Medical Assistant
Little Rock Family Practice
Little Rock, AR
08.2006 - 07.2007
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
Medical Assisting
Remington College
Little Rock05-2003
Skills
- Problem-solving abilities
- Excellent Communication
- Strong Organization
- Medical Terminology
- Critical Thinking
- Attention to Detail
- HIPAA Compliance
- Document Validation
- Computer Proficiency
- Customer Service
- Relationship Building
- Charting And Clinical Documentation
- Telephone Skills
- Multi-Task Management
- Active Listening
Certification
American Heart Association
Basic Life Support
January 16, 2023
Timeline
Information Associate
Baptist Medical Center
01.2024 - Current
Animal Rescue Volunteer
Short Nose and Friends United
11.2011 - Current
Medical Assistant
Little Rock Family Practice
08.2006 - 07.2007
Medical Assisting
Remington College
Similar Profiles
Deberah LindseyDeberah Lindsey
Patient Care Technician at Baptist Health System-Baptist Medical CenterPatient Care Technician at Baptist Health System-Baptist Medical Center
Maribel CortezMaribel Cortez
Wound Care and Ostomy Nurse at Baptist Health System-Baptist Medical CenterWound Care and Ostomy Nurse at Baptist Health System-Baptist Medical Center
Vanessa JamesVanessa James
Patient Care Assistant at Baptist Health System-Baptist Medical CenterPatient Care Assistant at Baptist Health System-Baptist Medical Center
Melissa JenkinsMelissa Jenkins
Family Nurse Practitioner at Baptist Medical Center/Baptist NeurosurgeryFamily Nurse Practitioner at Baptist Medical Center/Baptist Neurosurgery
Amanda HammondsAmanda Hammonds
Executive Assistant at Lonoke County Housing AuthorityExecutive Assistant at Lonoke County Housing Authority