Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Haghighi

Plano

Summary

Compassionate and motivated psychology student with a strong background in customer service and client care. Seeking a Behavioral Health Technician role to apply interpersonal skills, crisis response training, and passion for supporting individuals with mental health and substance use challenges while pursuing a degree in Psychology and Social Work.

Overview

15
15
years of professional experience

Work History

Barber

Scissors and Scotch
02.2025 - Current
  • Build strong, trusting relationships with 10+ clients daily in a high-paced environment.
  • Provide personalized service, demonstrating active listening, empathy, and communication skills.
  • Helped clients feel at ease by maintaining a calm, supportive atmosphere and adapting services to individual needs.
  • Consistently recognized for professionalism, patience, and ability to calm high-stress situations.

Barber

Floyds99
01.2016 - 12.2024
  • Delivered personalized grooming services while building supportive, trust-based relationships with diverse clients.
  • Created a welcoming environment that reduced client stress and encouraged open conversation, demonstrating strong active listening and empathy.
  • Managed scheduling and client flow in a fast-paced environment, maintaining professionalism under pressure.
  • Mentored new stylists in client communication, safety protocols, and conflict resolution.

Day Care Teacher

YMCA
02.2011 - 05.2013
  • Developed engaging lesson plans to foster children's cognitive and social development.
  • Implemented daily routines that promoted safety, hygiene, and healthy eating habits among children.
  • Facilitated interactive activities that encouraged teamwork and communication skills in young learners.
  • Monitored children's progress and provided constructive feedback to parents during regular meetings.
  • Provided daily care and supervision for children, including those with autism and other developmental needs.
  • Ensured proper attention to individualized care plans, assisting with feeding, hygiene, and sensory regulation.

Education

Associate of Arts - Psychology

Collin College
Frisco, TX

High School Diploma -

Elkhart Highschool
Elkhart Texas

Skills

  • Crisis de-escalation & conflict resolution
  • Trauma-informed communication
  • Patient advocacy & support
  • Confidentiality & HIPAA awareness
  • Active listening & empathy
  • Strong organizational skills
  • Team collaboration

Timeline

Barber

Scissors and Scotch
02.2025 - Current

Barber

Floyds99
01.2016 - 12.2024

Day Care Teacher

YMCA
02.2011 - 05.2013

Associate of Arts - Psychology

Collin College

High School Diploma -

Elkhart Highschool

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