Shelby Hammond
Wiggins,MS
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions, Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks, Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offering top tier relationship-building skills.
Reliable drug or DNA sample tech with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills.
Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Drug Screen Collector
National Testing Services
08.2019 - 09.2021
- Contribute to positive work environment with strong interpersonal skills and proactive teamwork attitude
- Greeted guests in with friendliness and professionalism.
- Restocked and organized tools
- Reached out to approximately 20-25 account holders daily.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting test.
- Achieved performance goals on consistent basis.
- Managed inventory efficiently, ensuring availability of necessary supplies and minimizing waste.
- Promoted team collaboration through open communication channels and fostering positive work atmosphere.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up to date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
DNA/Drug Sample Collector
Culpepper Testing Laboratories
01.2016 - 05.2019
- Collaborated with laboratory staff to ensure timely and accurate processing of collected DNA samples, maintaining open lines of communication for any necessary updates or adjustments.
- Provided exceptional customer service to clients throughout DNA collection process, addressing any concerns or questions promptly and professionally.
- Handled biohazardous materials safely during course of performing routine tasks such as swabbing, pipetting, or transferring samples.
- Maintained high level of professionalism while interacting with diverse populations, providing clear instructions for clients during DNA collection procedures.
- Managed detailed records of all collected samples, maintaining organized database for easy access and reference when needed.
Education
High School Diploma -
West Marion High School
Foxworth, MS05.2014
Esthetics - Esthetics
Blue Cliff College - Gulfport
Gulfport, MS09.2024
Skills
- Computer Skills
- Team Collaboration
- HIPAA Compliance
- Problem-solving skills
- Workplace Safety
- Sanitation Procedures Knowledge
- Strong Work Ethic
- Safety Standards and Protocols
- Documentation and Recordkeeping
- Sample Testing
- Cleaning and sanitizing
- Complex Problem-Solving
- Financial Management
Timeline
Drug Screen Collector
National Testing Services
08.2019 - 09.2021
DNA/Drug Sample Collector
Culpepper Testing Laboratories
01.2016 - 05.2019
High School Diploma -
West Marion High School
Esthetics - Esthetics
Blue Cliff College - Gulfport
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