Victoria Kozelka
Reno
Summary
Experienced with team leadership, strategic planning, and operational management. Excellent time management and organization abilities. Encouraging of the needs of others to form lasting relationship. Utilizes effective communication and organizational skills to drive project success. Works well individually as well as in team environments. Will go above and beyond to adapt and provide high quality service to tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Drug Screen Collector
Department of Alternative Sentencing - Sober24
11.2021 - Current
- Provide lead direction over Drug Screen Collectors
- Coordinate with staff to create an optimal work schedule
- Maintain integrity and validity of samples collected
- Direct staff with updated policies and procedures
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and clients.
- De-escalate situations in a high-pressure environment
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Intern
Rafferty Oetjen CPAs Inc
02.2020 - 02.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Utilized Excel to recreate paper documents
- Answered phones and communicated with customers' needs
Drug Screen Collector
Department of Alternative Sentencing - Sober24
07.2020 - 11.2021
- Trained new team members on procedures
- Processed payments and applied to customer balances
- Orient new clients
- Witnessed sample collection
- Maintained proper chain of evidence
- Performed office support duties
- Worked closely with DAS Officers and Case Managers
Front of House Trainer, Marketing
Chick-Fil-A, Reno
10.2017 - 08.2019
- Take guests orders at front counter or in drive thru
- Make beverages and desserts
- Bag and serve food to guests
- Keep store clean and well kept
- Help solve any problems guests may come across
- Develop new team members knowledge and skills to exceed expectations
- Show backstage tours for marketing purposes
Server
A Family Affair Catering, Grass Valley
12.2015 - 08.2016
- Set up event in a timely manner
- Serve customers food and drinks upon request
- Clear tables as people finish eating
- Clean up and take down after event is over
Washer, Cashier, Server
Origin Coffee and Tea, Rocklin
01.2014 - 06.2014
- Thoroughly wash dishes
- Take customers orders
- Help bring in products when needed
- Bring orders to customers in a timely fashion
Education
Bachelor of Arts - Criminal Justice
The University of Nevada, Reno
Reno, NV05.2020
High School Diploma -
Whitney High School
Rocklin, CA06.2016
Skills
- Great time management skills
- Engaging and supportive of others
- Encouraging of each individual's wants and needs
- Positive attitude in every situation
- Works well with others in big and small groups
- Will go above and beyond with each task I am given
Affiliations
Alpha Omicron Pi Alumni
Certification
- Drug Test Draeger 5000
- Mindray BA800 and Thermo Fisher Scientific Product Information
- Mindray BA-800 Operation and Thermo Scientific Product Training
- Criminal Justice Information Services Security and Privacy Training - Security and Privacy: Basic Role
Timeline
Lead Drug Screen Collector
Department of Alternative Sentencing - Sober24
11.2021 - Current
Drug Screen Collector
Department of Alternative Sentencing - Sober24
07.2020 - 11.2021
Intern
Rafferty Oetjen CPAs Inc
02.2020 - 02.2022
Front of House Trainer, Marketing
Chick-Fil-A, Reno
10.2017 - 08.2019
Server
A Family Affair Catering, Grass Valley
12.2015 - 08.2016
Washer, Cashier, Server
Origin Coffee and Tea, Rocklin
01.2014 - 06.2014
Bachelor of Arts - Criminal Justice
The University of Nevada, Reno
High School Diploma -
Whitney High School
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