Shelby Harrington

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Developed and executed training programs that significantly improved team skills and morale.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

• Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
• Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
• Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
• Performed shift side work as necessary to maintain kitchen output during peak service times.
• Removed garbage, compost, and recycling, and placed in designated container areas.
• Assisted with training new BOH staff members on established processes and goals.
• Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
• Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
• Unloaded and stocked kitchen supplies.
• Prepared food and drinks while following safe food handling procedures.
• Maintained and sanitized service stations, prep areas, and countertops.
• Checked food preparation and presentation to verify quality and consistency.
• Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
• Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
• Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Developed marketing strategies to attract new customers, increasing foot traffic.
• Implemented staff training programs to elevate service standards and knowledge.
• Oversaw daily operations to maintain store cleanliness and organization.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Conducted performance evaluations and provided constructive feedback to employees.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Enhanced team productivity by streamlining operational processes.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Improved operational efficiency by adopting new technology for inventory management.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Greeted customers entering store and responded promptly to customer needs.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

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• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Built relationships with customers to encourage repeat business.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.