Shelby Hawes
Clarkston,MI
Summary
Patient-focused Administrator equipped with administrative and customer service skills. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Virtual Patient Coordinator
Dr. Christine Maren
Broomfield, CO
10.2022 - 02.2024
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Answered questions from customers regarding products and labs offered by the company.
- Organized files (Google Drive, Google Docs), developed spreadsheets (Microsoft Excel), faxed reports and scanned documents, in an organized fashion.
- Conducted research, compiled and typed statistical reports, synthesized information and provided communication.
Administrative Assistant
Treeside Psychological Clinic
Lake Orion, MI
09.2022 - 01.2023
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
In-Action Field Experiences
Post Community College WorkSkills
- Office Administration
- Payment Collection
- Patient Relations
- HIPAA Compliance
- Customer Service
Timeline
Virtual Patient Coordinator
Dr. Christine Maren
10.2022 - 02.2024
Administrative Assistant
Treeside Psychological Clinic
09.2022 - 01.2023
In-Action Field Experiences
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