Shelby Rhodes
Kalamazoo,MI
Summary
Highly organized and customer-oriented professional with comprehensive knowledge and experience in account management and customer service. Skilled at developing and maintaining documentation systems, managing calendars, and resolving disputes. A collaborative and analytical advocate who builds strategic partnerships and provides guidance for clients that builds longevity and relational equity.
Overview
4
4
years of professional experience
Work History
Customer Operations Coordinator
Forward Air
02.2023 - Current
- Managed customer accounts to secure client satisfaction and repeat business.
- Actively listened to customers, handled concerns and made critical decisions under pressure.
- Coordinated movement of large amounts of freight in an efficient, timely manner to maximize company profit.
Building Substitute Teacher
Woodward School
09.2022 - 02.2023
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Provided literacy coaching that resulted in increased standardized test scores.
Assistant Manager
Matchhead Coffee
10.2021 - 09.2022
- Collaborated with departmental leaders to achieve strategy, timeline, staffing and ideal products for a timely business launch.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Spearheaded training events and continuing education seminars to aid in employee development and increase product quality.
Family Shelter Associate
Kalamazoo Gospel Ministries
01.2020 - 10.2021
- Collaborated with unhoused families to assist in growth, development and education to increase potential.
- Intervened in crisis situations and aided children and women experiencing emergencies and disruptive incidents.
Education
B.S. Health Science -
Lee University
Cleveland, TN12.2018
Skills
- Administrative Leadership
- Engaging in Active Listening
- Resource Allocation
- Effective Verbal Communication
- Task Delegation
- Operations Management
- Recordkeeping
- Crisis De-escalation
- Cultural Competency
- Knowledge of Medical and Psychiatric Terminology
Volunteer Experience
Kalamazoo Gospel Ministries, Muscle Monday, 2019 - Present
Developed and maintain a weekly fitness and mentorship program that promotes physical and mental health in unhoused children and teenagers.
Timeline
Customer Operations Coordinator
Forward Air
02.2023 - Current
Building Substitute Teacher
Woodward School
09.2022 - 02.2023
Assistant Manager
Matchhead Coffee
10.2021 - 09.2022
Family Shelter Associate
Kalamazoo Gospel Ministries
01.2020 - 10.2021
B.S. Health Science -
Lee University
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