Molly Boyer
Green Bay
Summary
Customer Operations and Sales Support professional with 5+ years of experience leading order management, customer service, process improvement, ERP systems, and cross-functional operations. Experienced managing teams, implementing operational efficiencies, coordinating logistics, and partnering with sales and operations to improve customer satisfaction and business performance.
Overview
6
6
years of professional experience
Work History
Customer Operations Coordinator
AmeriLux International
10.2026 - Current
- Perform quality assurance reviews on sales orders prior to customer release, improving order accuracy and reducing Cost of Order Corrections.
- Coordinate freight consolidation opportunities to reduce transportation costs and maximize shipping efficiency.
- Stand in as “backup” account manager during any PTO.
- Serve as the subject matter expert for ERP processes and collaborate with the Data Team to integrate AI-driven solutions that improve quote and order entry efficiency.
- Identify process improvement opportunities, implement standardized workflows, and increase operational efficiency across customer operations.
- Communicate daily with Operations leaders on lead times, production schedules, large order coordination, backorder scheduling, etc.
Market Manager/ Order Entry Leader
AmeriLux International
06.2021 - 10.2026
- Manage a high-volume customer accounts, consistently delivering timely responses to quote requests, order inquiries, technical questions, and service issues while maintaining high customer satisfaction.
- Prioritize competing customer requests while supporting a high-volume sales territory and maintaining exceptional response times.
- Monitor key market metrics including monthly revenue, monthly gross material margin percent, YOY growth, margin dollars, etc.
- Collaborate with internal departments including the outside sales team, supply chain team, operations team, accounting team, marketing team to ensure customer needs are met
- Resolve inventory, production scheduling, logistics, and technical challenges to ensure on-time customer fulfillment.
- Lead a team of four Order Entry Specialists responsible for processing over 85% of company quotes and sales orders while maintaining accuracy and service-level expectations.
Compliance Specialist
Schneider National
11.2020 - 06.2021
- Obtain and review driver application documents to ensure DOT compliance and company regulations
- Manage up to 50 applications and files within various stages of application process at once
- Advise recruiters on status of applicant files, potential disqualifications, incomplete and inconsistent applications
- Maintain a “passing” file rate by turning in completed files for audit that did not contain any disqualifications from hire
Education
Bachelor of Arts - International Studies, Political Science, French
St. Norbert College
De Pere, WISkills
- Customer Operations
- Order Management
- Sales Support
- Process Improvement
- Customer Relationship Management
- Logistics Coordination
- Supply Chain Collaboration
- Cross-functional Leadership
- Quality Assurance
- Microsoft Excel
- AI Process Automation
Timeline
Customer Operations Coordinator
AmeriLux International
10.2026 - Current
Market Manager/ Order Entry Leader
AmeriLux International
06.2021 - 10.2026
Compliance Specialist
Schneider National
11.2020 - 06.2021
Bachelor of Arts - International Studies, Political Science, French
St. Norbert College