Blair Akalefu
Troy,MI
Summary
Meticulous professional with versatile background in various administrative support functions. Follows office workflow to increase performance levels, maintain files, and records and support teams with various administrative tasks. Outstanding knowledge of MS Office and CMS software with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Operations Coordinator
PEX
Remote, NY
02.2023 - Current
- Resolved customer complaints escalated to me in a timely manner while upholding company standards.
- Initiates communication with onboarding entities via phone and email to gather missing information to complete business, association, and personal/representative scores.
- Accurately risk assessing new and existing clients, resolving issues where appropriate
- Hands-on operations project support, particularly for new product launches
- Full lead managing 'custom card' projects from inception to closure.
- Stay current with all equipment options, features, and functions as they relate to the vendor/product.
- Regularly communicate details of installed merchant feedback, fulfillment efforts, and program/project/product updates through scheduled meetings and written communication.
- Conduct investigations dealing with operational issues, by utilizing operational system tools and working with other departments to come to a resolution.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Cross-functional communication between in-house teams, such as IT, Sales & Marketing, Compliance, and Customer Success.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Client Service Analyst
Fiserv
Indianapolis, IN
12.2020 - 02.2023
- Answering incoming client inquiries
- Under general supervision, troubleshooting, diagnosing, and resolving basic to moderately complex functional technical and operational problems.
- Effectively coordinating and presenting information to Domain Experts
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Conducted research to understand the root cause of customer complaints.
- Attaining general knowledge of select products within a designated domain and basic knowledge of Fiserv products that collaborate with my designated product domain.
- Understanding of technical troubleshooting approaches, tools, and techniques, and ability to anticipate, recognize, and resolve technical (software, application, or operational) problems.
- Conduct meetings and quarterly reviews with clients using PowerPoint and Excel sheets.
- Facilitated cross-functional team meetings between departments involved in client services initiatives.
- Review contracts and budgets and identify any errors that need to be corrected.
- Conduct investigations dealing with operational issues, by utilizing operational system tools and working with other departments to come to a resolution.
Education
MBA - Project Management
Central Michigan University
12-2025
Bachelor of Science - Political Science
Central Michigan University
Mount Pleasant, MI08.2020
Skills
- Problem-solving
- Critical Thinking
- Attention to detail
- Organization Skills
- Project Management
- Customer Service
- Project Coordination
- Data Analysis
- Salesforce
- MS Office
- Operations Management
- Database Management
- Document Management
- Quickbooks Troubleshooting
- Data Entry
- Event Coordination
Personal Information
Title: Customer Ops Coordinator
Timeline
Customer Operations Coordinator
PEX
02.2023 - Current
Client Service Analyst
Fiserv
12.2020 - 02.2023
MBA - Project Management
Central Michigan University
Bachelor of Science - Political Science
Central Michigan University
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