Shelby Heard
Bristow,OK
Summary
Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in an office environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Barista
Starbuck's Coffee
Glenpool, OK
11.2020 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Controlled line and crowd with quick, efficient service in less than 50 seconds.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Barista
Books A Million
Tulsa, OK
09.2019 - 03.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores and increased sales by 5 % by giving personal service.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils and seating areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
High School Diploma -
Bristow High School
Bristow, OK06.2020
Skills
- Point of sale operation
- Exceptional Customer Service skills
- Cash Handling
- Excellent math skills
- Database Entry
- Microsoft Office
- Excel
- Outlook
- Detail oriented
- Time Management skills
- Team Player
- Great verbal and written communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Barista
Starbuck's Coffee
11.2020 - Current
Barista
Books A Million
09.2019 - 03.2020
High School Diploma -
Bristow High School
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