Shelby Hollingsworth
Cameron,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
IMC II Adult Medicaid
Lee County DSS
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Case Management: Assess initial applications and annual recertification's for Adult Medicaid.
- Verification: Gather, analyze, and verify financial, medical, and personal information.
- Data Entry: Accurately input client details and case updates into the NC FAST database.
- Client Communication: Interview applicants, explain program requirements, and advise on client rights or community resources.
Career Advisor
Equus
07.2023 - 04.2025
- Assist customers with registering in NC Works and ensuring that all information on file is accurate and up to date.
- Provide labor market information to assist in securing gainful employment.
- Determine eligibility for enrollment for Adult and Dislocated workers for WIOA (Workforce Innovation and Opportunity Act)
- Help customers apply to UI (Unemployment Insurance) and complete weekly claims.
- Assist with hiring events when needed at the NC Works Career center.
- Attend rapid responses to advertise services offered by WIOA (Workforce Innovation Opportunity Act)
- Provide career counseling and insight regarding job search strategies as well as resume and cover letter development.
Merchant Relations Representative
Shift4 Payments
03.2019 - 06.2023
- Participated in industry conferences, workshops, or training sessions to expand knowledge base.
- Monitored system performance and reported any technical issues to appropriate department for resolution.
- Educated clients on fraud prevention strategies and tools available through their merchant services account.
- Managed client relationships by providing ongoing support and communication.
- Resolved customer complaints and issues in professional manner.
- Provided support during high-volume periods or staff shortages as needed.
- Ensured accurate and timely processing of customer payments.
- Maintained knowledge of industry trends and changes to stay current with best practices.
- Trained new employees on company policies, procedures, and software systems.
- Conducted regular account reviews to identify potential problems or areas for improvement.
- Reconciled daily transaction reports to ensure accuracy and maintain financial records.
Retail Wireless Consultant
U.S Cellular
08.2016 - 03.2019
- Crosssold additional accessories and services such as screen protectors or insurance plans.
- Conducted daily inventory checks to ensure adequate stock levels.
- Demonstrated various mobile devices and features to potential buyers.
- Collaborated with team members to achieve monthly sales targets.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained up-to-date knowledge of industry trends, products, and carrier promotions.
- Reviewed competitor pricing regularly to maintain competitive edge within market.
- Managed store displays, signage, and promotional materials for optimal presentation.
- Trained new employees on company policies, procedures, and product offerings.
Team Leader Manager
IBEX Global
11.2011 - 03.2019
- Taught team members procedures and resolved issues, jumping in quickly to address concerns.
- Improved employee performance, coaching and inspiring team members to achieve targets.
- Participated in meetings and brainstorming sessions, engaging with staff members to solve problems.
- Delegated tasks to team members based on their skills and abilities.
- Coached team members to establish and maintain lucrative customer relationships.
- Set schedules, coordinated payroll and handled performance reviews.
- Created detailed reports on team metrics and performance data.
- Ensured compliance with company policies, procedures, and regulations by all team members.
- Led weekly meetings to review progress, discuss challenges, and share updates with group.
Education
High School -
Princeton Senior High School
Princeton, West Virginia05-2009
Skills
- Interpersonal Skills
- Client Advocacy
- Time management
- Attention to detail
- Flexible and adaptable
- Decision Making
- Career Assessment
- Active Listening
- Problem Solving
Timeline
IMC II Adult Medicaid
Lee County DSS
04.2025 - Current
Career Advisor
Equus
07.2023 - 04.2025
Merchant Relations Representative
Shift4 Payments
03.2019 - 06.2023
Retail Wireless Consultant
U.S Cellular
08.2016 - 03.2019
Team Leader Manager
IBEX Global
11.2011 - 03.2019
High School -
Princeton Senior High School