Shelby Hollingsworth
Cameron,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
IMC II Adult Medicaid
Lee County DSS
Sanford, NC
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Case Management: Assess initial applications and annual recertification's for Adult Medicaid.
- Verification: Gather, analyze, and verify financial, medical, and personal information.
- Data Entry: Accurately input client details and case updates into the NC FAST database.
- Client Communication: Interview applicants, explain program requirements, and advise on client rights or community resources.
Career Advisor
Equus
Aberdeen, North Carolina
07.2023 - 04.2025
- Assist customers with registering in NC Works and ensuring that all information on file is accurate and up to date.
- Provide labor market information to assist in securing gainful employment.
- Determine eligibility for enrollment for Adult and Dislocated workers for WIOA (Workforce Innovation and Opportunity Act)
- Help customers apply to UI (Unemployment Insurance) and complete weekly claims.
- Assist with hiring events when needed at the NC Works Career center.
- Attend rapid responses to advertise services offered by WIOA (Workforce Innovation Opportunity Act)
- Provide career counseling and insight regarding job search strategies as well as resume and cover letter development.
Merchant Relations Representative
Shift4 Payments
Moorisville, North Carolina
03.2019 - 06.2023
- Participated in industry conferences, workshops, or training sessions to expand knowledge base.
- Monitored system performance and reported any technical issues to appropriate department for resolution.
- Educated clients on fraud prevention strategies and tools available through their merchant services account.
- Managed client relationships by providing ongoing support and communication.
- Resolved customer complaints and issues in professional manner.
- Provided support during high-volume periods or staff shortages as needed.
- Ensured accurate and timely processing of customer payments.
- Maintained knowledge of industry trends and changes to stay current with best practices.
- Trained new employees on company policies, procedures, and software systems.
- Conducted regular account reviews to identify potential problems or areas for improvement.
- Reconciled daily transaction reports to ensure accuracy and maintain financial records.
Retail Wireless Consultant
U.S Cellular
Sanford, North Carolina
08.2016 - 03.2019
- Crosssold additional accessories and services such as screen protectors or insurance plans.
- Conducted daily inventory checks to ensure adequate stock levels.
- Demonstrated various mobile devices and features to potential buyers.
- Collaborated with team members to achieve monthly sales targets.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained up-to-date knowledge of industry trends, products, and carrier promotions.
- Reviewed competitor pricing regularly to maintain competitive edge within market.
- Managed store displays, signage, and promotional materials for optimal presentation.
- Trained new employees on company policies, procedures, and product offerings.
Team Leader Manager
IBEX Global
Beckley, West Virginia
11.2011 - 03.2019
- Taught team members procedures and resolved issues, jumping in quickly to address concerns.
- Improved employee performance, coaching and inspiring team members to achieve targets.
- Participated in meetings and brainstorming sessions, engaging with staff members to solve problems.
- Delegated tasks to team members based on their skills and abilities.
- Coached team members to establish and maintain lucrative customer relationships.
- Set schedules, coordinated payroll and handled performance reviews.
- Created detailed reports on team metrics and performance data.
- Ensured compliance with company policies, procedures, and regulations by all team members.
- Led weekly meetings to review progress, discuss challenges, and share updates with group.
Education
High School -
Princeton Senior High School
Princeton, West Virginia05-2009
Skills
- Interpersonal Skills
- Client Advocacy
- Time management
- Attention to detail
- Flexible and adaptable
- Decision Making
- Career Assessment
- Active Listening
- Problem Solving
Timeline
IMC II Adult Medicaid
Lee County DSS
04.2025 - Current
Career Advisor
Equus
07.2023 - 04.2025
Merchant Relations Representative
Shift4 Payments
03.2019 - 06.2023
Retail Wireless Consultant
U.S Cellular
08.2016 - 03.2019
Team Leader Manager
IBEX Global
11.2011 - 03.2019
High School -
Princeton Senior High School