Shelby Hosman
Dillsburg,PA
Summary
Experienced with delivering top-tier service through customer interactions. Utilizes strong organizational and multitasking abilities to ensure efficient event operations. Knowledge of maintaining excellent guest relations and adapting to dynamic environments. Hard-working, high energy, and a passion for customer satisfaction. Over 3 years in restaurant hospitality. Known for great reliability and attention to detail.
Overview
3
3
years of professional experience
Work History
Banquet/Restaurant Food Server
Greystone Brew House
03.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Hostess
Greystone Brew House
01.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Cleaner
Epic Cleaning Crew
09.2022 - 05.2024
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Empty trash bins regularly to prevent overflow and unpleasant odors.
- Cleaned and maintained lobbies, retirement homes, offices and other common areas in commercial buildings.
- Communicated with staff to address specific cleaning needs and concerns.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Northern High School
Dillsburg, PA05-2024
Skills
- Strong teamwork
- Restaurant Hospitality
- Customer service
- Punctual and reliable
- Hard work ethic
- Patience and empathy
Timeline
Banquet/Restaurant Food Server
Greystone Brew House
03.2023 - Current
Cleaner
Epic Cleaning Crew
09.2022 - 05.2024
Restaurant Hostess
Greystone Brew House
01.2022 - Current
Northern High School
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