Shelby Hublar
Louisville,KY
Summary
Dedicated professional with adaptability and a proactive approach to learning. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Health Services Coordinator
Options Behavioral Health
Indianapolis, IN
09.2020 - 09.2025
- Facilitated communication between clients and healthcare providers, improving client satisfaction.
- Streamlined client intake and assessment processes, enhancing overall service delivery.
- Maintained accurate client records within electronic health systems.
- Coordinated multiple projects concurrently, ensuring timely completion and adherence to deadlines.
Senior Customer Service Representative
AllClear ID
Indianapolis, Indiana
07.2015 - 09.2019
- Resolved complex customer inquiries using company-specific software, enhancing customer satisfaction.
- Managed incoming calls from customers, ensuring exceptional service and effective issue resolution.
- Handled difficult customer situations with tact and professionalism, fostering positive relationships.
- Assisted customers by answering questions, addressing concerns and providing current account information.
Licensed Practical Nurse
Hillcrest Village and Rehabilitation
Jeffersonville, Indiana
11.2009 - 04.2014
- Administered medications and treatments according to established protocols.
- Administered medications and treatments to patients under supervision.
- Monitored vital signs and promptly reported significant changes to nursing staff to ensure timely interventions.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Collaborated with healthcare team to develop and implement patient care plans, enhancing overall patient outcomes.
- Documented patient progress and communicated critical updates to families to support informed decision-making.
Certified Professional Coder/Data Entry Clerk
University Surgical Associates
Louisville, Kentucky
05.2006 - 05.2009
- Reviewed clinical data from medical records to ensure accurate assignment of ICD, CPT, and HCPCS codes for billing compliance.
- Assigned codes accurately using software and official print copy of code book to support precise medical billing and reporting.
- Maintained up-to-date knowledge of coding requirements through ongoing education and certification renewal to ensure adherence to industry standards.
- Maintained confidentiality of all medical records in accordance with HIPAA regulations.
- Created patient charts using electronic medical record software. and documented information in various company software.
Education
Diploma - Practical Nursing
Sullivan University
Louisville, KY09-2009
Associate of Applied Science - Healthcare Reimbursement Specialist
Sullivan University
Louisville, KY11-2005
Skills
- Electronic health records
- Healthcare compliance
- Patient care coordination
- Healthcare facilitation
- Client coordination
- Data management systems
- Client support strategies
- Quality improvement
- Conflict resolution
Certification
- Community Healthcare Worker, ASPIN, 2024
- Microsoft Outlook 365 Course, Coursera, 2026
Timeline
Health Services Coordinator
Options Behavioral Health
09.2020 - 09.2025
Senior Customer Service Representative
AllClear ID
07.2015 - 09.2019
Licensed Practical Nurse
Hillcrest Village and Rehabilitation
11.2009 - 04.2014
Certified Professional Coder/Data Entry Clerk
University Surgical Associates
05.2006 - 05.2009
Diploma - Practical Nursing
Sullivan University
Associate of Applied Science - Healthcare Reimbursement Specialist
Sullivan University